Resolution Centre Page
The resolution centre is a tool for customers to raise and manage order disputes.
The page itself shows an overview of all open disputes, and offers the ability to raise new disputes.
The page header is a clear way for the user to identify the current page being viewed.
A block of text to describe the purpose of the resolution centre. This text is only editable by editing the HTML template itself.
This buttons starts a new order dispute, more information on this can be found here insert link here.
When a dispute is raised by a customer, the business owner is notified in their cpanel, as per the below:
The open disputes table displays a list of all open disputes, and their current status. It includes other useful information such as the date the dispute was raised, the order ID, and the date that the dispute was replied to by the business owner.
The "type" column is the type of dispute, either "payment" or "item". Payment disputes are an issue with the payment that's been taken by the business owner, for example charging too much for an order. Item disputes are a problem with the items that have been ordered, for example non-receipt of an item. The "reason" column provides more detail on the dispute, for example "overcharge" for a payment dispute.