Merge pull request #686 from webitel/feature/sticky-ignore-status

feature: sticky_ignore_status added for Inbound queue and Chat inboun…
webitel · Jun 17, 2024 · c9e8609 · c9e8609
2 parents a6348c1 + 0880142
commit c9e8609
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Showing 9 changed files with 245 additions and 217 deletions.
diff --git a/package-lock.json b/package-lock.json
diff --git a/src/app/locale/en/en.js b/src/app/locale/en/en.js
@@ -871,6 +871,7 @@ export default {
         communications: 'Communication type',
         manualDistribution: 'Manual distribution',
         lastMessageTimeout: 'Timeout from the last message',
+        stickyIgnoreStatus: 'Ignore agent status',
         processing: {
           processing: 'Processing',
           enabled: 'Waiting for call result',

diff --git a/src/app/locale/ru/ru.js b/src/app/locale/ru/ru.js
@@ -870,6 +870,7 @@ export default {
         communications: 'Тип связи',
         manualDistribution: 'Ручное распределение',
         lastMessageTimeout: 'Время ожидания от последнего сообщения',
+        stickyIgnoreStatus: 'Игнорировать статус оператора',
         processing: {
           processing: 'Обработка',
           enabled: 'Ожидание результата задачи',

diff --git a/src/app/locale/ua/ua.js b/src/app/locale/ua/ua.js
@@ -871,6 +871,7 @@ export default {
         communications: 'Тип зв\'язку',
         manualDistribution: 'Ручне розподілення',
         lastMessageTimeout: 'Час очікування від останнього повідомлення',
+        stickyIgnoreStatus: 'Ігнорувати статус оператора',
         processing: {
           processing: 'Обробка',
           enabled: 'Очікування результату задачі',

diff --git a/src/modules/contact-center/modules/queues/components/opened-queue-params.vue b/src/modules/contact-center/modules/queues/components/opened-queue-params.vue
@@ -270,6 +270,14 @@
         type="number"
         @input="setItemPayloadProp({ prop: 'stickyAgentSec', value: +$event })"
       />
+      <wt-switcher
+        v-if="specificControls.stickyIgnoreStatus"
+        v-show="itemInstance.stickyAgent"
+        :disabled="disableUserInput"
+        :label="$t('objects.ccenter.queues.stickyIgnoreStatus')"
+        :value="itemInstance.payload.stickyIgnoreStatus"
+        @change="setItemPayloadProp({ prop: 'stickyIgnoreStatus', value: $event })"
+      />
       <wt-switcher
         v-if="specificControls.manualDistribution"
         :disabled="disableUserInput"

diff --git a/src/modules/contact-center/modules/queues/lookups/QueueTypeProperties.lookup.js b/src/modules/contact-center/modules/queues/lookups/QueueTypeProperties.lookup.js
@@ -44,6 +44,7 @@ const QueueTypeProperties = Object.freeze({
       'allowGreetingAgent',
       'stickyAgent',
       'stickyAgentSec',
+      'stickyIgnoreStatus',
       'autoAnswerTone',
       'minOnlineAgents',
       'manualDistribution',
@@ -206,6 +207,7 @@ const QueueTypeProperties = Object.freeze({
       'maxIdleDialog',
       'stickyAgent',
       'stickyAgentSec',
+      'stickyIgnoreStatus',
       'minOnlineAgents',
       'manualDistribution',
       'lastMessageTimeout',

diff --git a/src/modules/contact-center/modules/queues/store/_internals/queueSchema/chatInboundQueue.js b/src/modules/contact-center/modules/queues/store/_internals/queueSchema/chatInboundQueue.js
@@ -17,6 +17,7 @@ const chatInboundQueue = () => ({
     timeBaseScore: TimeBaseScore.QUEUE, // required
     maxWaitTime: 60 * 60, // required
     stickyAgentSec: 5,
+    stickyIgnoreStatus: false,
     maxIdleAgent: 60 * 60, // hour
     maxIdleClient: 60 * 60, // hour
     maxIdleDialog: 0,

diff --git a/src/modules/contact-center/modules/queues/store/_internals/queueSchema/inboundQueue.js b/src/modules/contact-center/modules/queues/store/_internals/queueSchema/inboundQueue.js
@@ -16,6 +16,7 @@ const inboundQueue = () => ({
     timeBaseScore: TimeBaseScore.QUEUE, // required
     maxWaitTime: 60 * 60, // required
     allowGreetingAgent: false,
+    stickyIgnoreStatus: false,
     stickyAgentSec: 5,
     maxWaitingSize: 0,
     autoAnswerTone: null,

diff --git a/src/modules/routing/modules/flow/components/the-flow.vue b/src/modules/routing/modules/flow/components/the-flow.vue
@@ -27,8 +27,8 @@
       />
       <delete-confirmation-popup
         v-show="isDeleteConfirmationPopup"
-        :delete-count="deleteCount"
         :callback="deleteCallback"
+        :delete-count="deleteCount"
         @close="closeDelete"
       />