WTEL-4393

webitel · Apr 1, 2024 · dc0b2e9 · dc0b2e9
1 parent 0ad3a55
commit dc0b2e9
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Showing 5 changed files with 76 additions and 25 deletions.
diff --git a/go.mod b/go.mod
@@ -11,7 +11,7 @@ require (
 	github.com/streadway/amqp v1.1.0
 	github.com/webitel/engine v0.0.0-20240327135406-7469d4bcb04b
 	github.com/webitel/flow_manager v0.0.0-20240318151852-e35870a75700
-	github.com/webitel/protos/cc v0.0.0-20240328133631-6fe516ff9b1c
+	github.com/webitel/protos/cc v0.0.0-20240401125538-65d07de06373
 	github.com/webitel/protos/fs v0.0.0-20240327130525-7501c51c7a8e
 	github.com/webitel/protos/workflow v0.0.0-20240327132302-ffcc68b6314f
 	github.com/webitel/wlog v0.0.0-20220608103744-93b33e61bd28

diff --git a/model/task.go b/model/task.go
@@ -1,5 +1,7 @@
 package model
 
+import "encoding/json"
+
 type TaskToAgent struct {
 	AttemptId      int64             `json:"attempt_id" db:"attempt_id"`
 	Destination    []byte            `json:"destination" db:"destination"`
@@ -9,3 +11,19 @@ type TaskToAgent struct {
 	TeamUpdatedAt  int64             `json:"team_updated_at" db:"team_updated_at"`
 	AgentUpdatedAt int64             `json:"agent_updated_at" db:"agent_updated_at"`
 }
+
+type QueueDumpParams struct {
+	HasReporting         *bool  `json:"has_reporting,omitempty"`
+	HasForm              *bool  `json:"has_form,omitempty"`
+	ProcessingSec        uint32 `json:"processing_sec,omitempty"`
+	ProcessingRenewalSec uint32 `json:"processing_renewal_sec,omitempty"`
+	QueueName            string `json:"queue_name,omitempty"`
+}
+
+func (q *QueueDumpParams) ToJson() []byte {
+	d, _ := json.Marshal(&q)
+	if d == nil {
+		return []byte("{}")
+	}
+	return d
+}
diff --git a/queue/queue_manager.go b/queue/queue_manager.go
@@ -2,6 +2,7 @@ package queue
 
 import (
 	"context"
+	"encoding/json"
 	"fmt"
 	"github.com/webitel/call_center/agent_manager"
 	"github.com/webitel/call_center/call_manager"
@@ -407,12 +408,27 @@ func (queueManager *QueueManager) DistributeCallToAgent(ctx context.Context, in
 	// FIXME add domain
 	var agent agent_manager.AgentObject
 
+	qParams := &model.QueueDumpParams{
+		QueueName: in.QueueName,
+	}
+
+	if qParams.QueueName == "" {
+		qParams.QueueName = "agent"
+	}
+
+	if in.Processing != nil && in.Processing.Enabled {
+		qParams.HasReporting = model.NewBool(true)
+		qParams.ProcessingSec = in.Processing.Sec
+		qParams.ProcessingRenewalSec = in.Processing.RenewalSec
+	}
+
 	res, err := queueManager.store.Member().DistributeCallToAgent(
 		queueManager.app.GetInstanceId(),
 		in.GetMemberCallId(),
 		in.GetVariables(),
 		in.GetAgentId(),
 		in.CancelDistribute,
+		qParams,
 	)
 
 	if err != nil {
@@ -479,16 +495,12 @@ func (queueManager *QueueManager) DistributeCallToAgent(ctx context.Context, in
 		MemberCallId:   &res.CallId,
 	})
 
-	if in.QueueName == "" {
-		in.QueueName = "Agent"
-	}
-
 	settings := &model.Queue{
 		Id:                   0,
 		DomainId:             in.DomainId,
 		DomainName:           "TODO",
 		Type:                 10,
-		Name:                 in.QueueName,
+		Name:                 qParams.QueueName,
 		Strategy:             "",
 		Payload:              nil,
 		TeamId:               &res.TeamId,
@@ -497,10 +509,10 @@ func (queueManager *QueueManager) DistributeCallToAgent(ctx context.Context, in
 		ProcessingRenewalSec: 15,
 		Hooks:                nil,
 	}
-	if in.Processing != nil && in.Processing.Enabled {
+	if qParams.HasReporting != nil && *qParams.HasReporting {
 		settings.Processing = true
-		settings.ProcessingSec = in.Processing.Sec
-		settings.ProcessingRenewalSec = in.Processing.RenewalSec
+		settings.ProcessingSec = qParams.ProcessingSec
+		settings.ProcessingRenewalSec = qParams.ProcessingRenewalSec
 	}
 
 	var queue = JoinAgentCallQueue{
@@ -530,13 +542,33 @@ func (queueManager *QueueManager) DistributeCallToAgent(ctx context.Context, in
 
 func (queueManager *QueueManager) DistributeTaskToAgent(ctx context.Context, in *cc.TaskJoinToAgentRequest) (*Attempt, *model.AppError) {
 	var agent agent_manager.AgentObject
+
+	qParams := &model.QueueDumpParams{
+		QueueName: in.QueueName,
+	}
+	if qParams.QueueName == "" {
+		qParams.QueueName = "agent"
+	}
+
+	if in.Processing != nil && in.Processing.Enabled {
+		qParams.HasReporting = model.NewBool(true)
+		qParams.ProcessingSec = in.Processing.Sec
+		qParams.ProcessingRenewalSec = in.Processing.RenewalSec
+		if in.Processing.FormSchemaId > 0 {
+			qParams.HasForm = model.NewBool(true)
+		}
+	}
+
+	dest, _ := json.Marshal(in.Destination)
+
 	res, err := queueManager.store.Member().DistributeTaskToAgent(
 		queueManager.app.GetInstanceId(),
 		in.DomainId,
 		in.GetAgentId(),
-		[]byte(`{"destination":"1232131231"}`),
+		dest,
 		in.GetVariables(),
 		in.CancelDistribute,
+		qParams,
 	)
 
 	if err != nil {
@@ -569,32 +601,31 @@ func (queueManager *QueueManager) DistributeTaskToAgent(ctx context.Context, in
 		Name:           res.Name,
 	})
 
-	if in.QueueName == "" {
-		in.QueueName = "Agent"
-	}
-
 	settings := &model.Queue{
 		Id:                   0,
 		DomainId:             in.DomainId,
 		DomainName:           "TODO",
 		Type:                 model.QueueTypeAgentTask,
-		Name:                 in.QueueName,
+		Name:                 qParams.QueueName,
 		Strategy:             "",
 		Payload:              nil,
 		TeamId:               &res.TeamId,
 		Processing:           false,
 		ProcessingSec:        30,
 		ProcessingRenewalSec: 15,
 		Hooks:                nil,
-		FormSchemaId:         model.NewInt(604),
 		Variables: map[string]string{
 			"wbt_auto_answer": "true",
 		},
 	}
-	if in.Processing != nil && in.Processing.Enabled {
+
+	if qParams.HasReporting != nil && *qParams.HasReporting {
 		settings.Processing = true
-		settings.ProcessingSec = in.Processing.Sec
-		settings.ProcessingRenewalSec = in.Processing.RenewalSec
+		settings.ProcessingSec = qParams.ProcessingSec
+		settings.ProcessingRenewalSec = qParams.ProcessingRenewalSec
+		if in.Processing.FormSchemaId > 0 {
+			settings.FormSchemaId = model.NewInt(int(in.Processing.FormSchemaId))
+		}
 	}
 
 	var queue = TaskAgent{

diff --git a/store/sqlstore/member_store.go b/store/sqlstore/member_store.go
@@ -172,11 +172,11 @@ as x (
 	return att, nil
 }
 
-func (s SqlMemberStore) DistributeCallToAgent(node string, callId string, vars map[string]string, agentId int32, force bool) (*model.InboundCallAgent, *model.AppError) {
+func (s SqlMemberStore) DistributeCallToAgent(node string, callId string, vars map[string]string, agentId int32, force bool, params *model.QueueDumpParams) (*model.InboundCallAgent, *model.AppError) {
 	var att *model.InboundCallAgent
 
 	err := s.GetMaster().SelectOne(&att, `select *
-from call_center.cc_distribute_inbound_call_to_agent(:Node, :MemberCallId, :Variables, :AgentId)
+from call_center.cc_distribute_inbound_call_to_agent(:Node, :MemberCallId, :Variables, :AgentId, :Prams::jsonb)
 as x (
     attempt_id int8,
     destination jsonb,
@@ -204,6 +204,7 @@ where :Force::bool or not exists(select 1 from call_center.cc_member_attempt a w
 		"Variables":    model.MapToJson(vars),
 		"AgentId":      agentId,
 		"Force":        force,
+		"Prams":        params.ToJson(),
 	})
 
 	if err != nil {
@@ -214,11 +215,11 @@ where :Force::bool or not exists(select 1 from call_center.cc_member_attempt a w
 	return att, nil
 }
 
-func (s SqlMemberStore) DistributeTaskToAgent(node string, domainId int64, agentId int32, dest []byte, vars map[string]string, force bool) (*model.TaskToAgent, *model.AppError) {
+func (s SqlMemberStore) DistributeTaskToAgent(node string, domainId int64, agentId int32, dest []byte, vars map[string]string, force bool, params *model.QueueDumpParams) (*model.TaskToAgent, *model.AppError) {
 	var att *model.TaskToAgent
 
 	err := s.GetMaster().SelectOne(&att, `select *
-from call_center.cc_distribute_task_to_agent(:Node, :DomainId, :AgentId, :Dest::jsonb, :Variables)
+from call_center.cc_distribute_task_to_agent(:Node, :DomainId, :AgentId, :Dest::jsonb, :Variables, :Params::jsonb)
 as x (
     attempt_id int8,
     destination jsonb,
@@ -234,6 +235,7 @@ where :Force::bool or not exists(select 1 from call_center.cc_member_attempt a w
 		"Variables": model.MapToJson(vars),
 		"AgentId":   agentId,
 		"Force":     force,
+		"Params":    params.ToJson(),
 	})
 
 	if err != nil {

diff --git a/store/store.go b/store/store.go
@@ -50,8 +50,8 @@ type MemberStore interface {
 	DistributeDirect(node string, memberId int64, communicationId, agentId int) (*model.MemberAttempt, *model.AppError)
 	DistributeCallToQueue(node string, queueId int64, callId string, vars map[string]string, bucketId *int32, priority int, stickyAgentId *int) (*model.InboundCallQueue, *model.AppError)
 	DistributeCallToQueueCancel(id int64) *model.AppError
-	DistributeCallToAgent(node string, callId string, vars map[string]string, agentId int32, force bool) (*model.InboundCallAgent, *model.AppError)
-	DistributeTaskToAgent(node string, domainId int64, agentId int32, dest []byte, vars map[string]string, force bool) (*model.TaskToAgent, *model.AppError)
+	DistributeCallToAgent(node string, callId string, vars map[string]string, agentId int32, force bool, params *model.QueueDumpParams) (*model.InboundCallAgent, *model.AppError)
+	DistributeTaskToAgent(node string, domainId int64, agentId int32, dest []byte, vars map[string]string, force bool, params *model.QueueDumpParams) (*model.TaskToAgent, *model.AppError)
 
 	/*
 		Flow control