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restructure the pages according to the doc - references #228
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thomasbritton committed Apr 4, 2017
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---
name: Framework
name: Overview
---

## We believe in simplicity.
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---
name: Tone
name: Tone of Voice
---

At uSwitch we deliver a simple, helpful and reassuring comparison site. The way we speak to our users reflects that.
At uSwitch we deliver a simple, helpful and reassuring comparison site. The way we speak to our users reflects that.

<img alt="image" class="us-img--full trailered" src="/images/tone.png">

## Tone of voice

*Please consider these general principles when writing copy.*
*Please consider these general principles when writing copy.*

**Expert**
**Expert**

We have a deep understanding of people, household finances and the industries in which we operate.
We have a deep understanding of people, household finances and the industries in which we operate.

Be confident and authoritative. We know what we’re talking about and we’re not afraid to be out in front of the news and industry happenings.
Be confident and authoritative. We know what we’re talking about and we’re not afraid to be out in front of the news and industry happenings.

<span class="us-icon--tick us-icon us-icon--small us-icon--custom us-icon--before us-icon--notext"></span><i> Why the smartphone world needs a stronger Nokia OS</i>

<span class="us-icon--cross us-icon us-icon--small us-icon--custom us-icon--before us-icon--notext"></span><i> Why we feel the smartphone world could benefit from a stronger Nokia OS</i>

**Human**
**Human**

We always talk on the same level as our customers. Be friendly and conversational, never patronising.

We want to make sure customers realise there are real, live people at uSwitch. So, we speak in a familiar language and in a colloquial manner, and we’re always friendly and inclusive.
We want to make sure customers realise there are real, live people at uSwitch. So, we speak in a familiar language and in a colloquial manner, and we’re always friendly and inclusive.

<span class="us-icon--tick us-icon us-icon--small us-icon--custom us-icon--before us-icon--notext"></span><i> Having snagged voice recognition company Ivona back in January, it’s not too much of a leap to imagine that Amazon is prepping its own smartphone.</i>

<span class="us-icon--cross us-icon us-icon--small us-icon--custom us-icon--before us-icon--notext"></span><i> In January, Amazon acquired Ivona, a voice-recognition company. It would seem the next logical step for the company is to create a smartphone using this technology.</i>

**Connected**
**Connected**

We are seamlessly synchronised with the wider world and financial one. Be timely, knowledgeable and accurate.

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<span class="us-icon--cross us-icon us-icon--small us-icon--custom us-icon--before us-icon--notext"></span><i> Ofgem ‘opening up the market’ to boost energy competition</i>

**Advisory**
**Advisory**

We make a positive impact on the lives of our customers. Be empowering and informative.

We don’t just tell people what to do. We guide them into the best decision for them, and we do that by providing accurate, easy-to-understand and relevant information. We make it clear that they are in the driving seat, and we’re just here to support them when they’re unsure.
We don’t just tell people what to do. We guide them into the best decision for them, and we do that by providing accurate, easy-to-understand and relevant information. We make it clear that they are in the driving seat, and we’re just here to support them when they’re unsure.

**Frank**
**Frank**

We speak truthfully and with insight. Be honest and transparent. We’re open and direct. We don’t hide relevant info or intentionally mislead our customers.
We speak truthfully and with insight. Be honest and transparent. We’re open and direct. We don’t hide relevant info or intentionally mislead our customers.
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