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# Frequently Asked Questions | ||
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## Stream doesn't load | ||
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Check that | ||
* you are using https to access Screego. | ||
* `SCREEGO_EXTERNAL_IP` is set to your external IP. See [Configuration](config.md) | ||
* you are using TURN for NAT-Traversal. See [NAT-Traversal](nat-traversal.md). *This isn't allowed for app.screego.net, you've to self-host Screego* | ||
* your browser doesn't block WebRTC (extensions or other settings) |