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-**Introduction** 
+**The 121 Platform is a user-friendly tool designed to streamline the Cash & Voucher Assistance process, making it easy, safe, and fast for disaster-affected individuals to meet their own needs. Its simple interface allows users with basic CVA knowledge to navigate the system without requiring prior expertise in information management. Through a familiar portal and embedded dashboard, users can access real-time updates at all stages of their cash programme, allowing for efficient coordination, monitoring and reporting. By recording all data entries and changes, 121 enhances accountability and security, making auditing easier through a privacy-by-design system. The platform further seamlessly integrates with local Financial Service Providers, enabling users to make payments with the click of a button.** 
 
  The full 121 User manual can be found [here](https://manual.121.global/)