Update data_protection.md

docs/cea/institutionalization/data_protection.md

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 # Data Protection
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+## Challenge 
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+Handling community feedback data involves processing sensitive data, which includes personal data and other non-personal data that can be deemed sensitive due to the context. Processing sensitive data can lead to negative impacts which can create risks related to privacy and data security. Humanitarian organizations may not have the technical expertise to assess and mitigate these risks adequately, which can lead to unintentional breaches of data protection international standards and applicable legislation or unintentional harm to communities.  
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+## Need 
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+Organizations need a comprehensive approach to assess the impact of their data processing activities on privacy and to ensure that all community feedback is handled securely. A robust data protection framework is essential to maintain community trust and comply with legal requirements. 
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+## Solution 
+
+NLRC-510 helps organizations to identify potential privacy risks and implement safeguards to mitigate them. This service follows the NLRC-510 Data & Digital Responsibility Policy, ensuring that all data collection and processing activities meet international standards for data protection. The focus of this service is to determine the potential positive and negative impacts of a data management activity, These include commonly used – and sometimes legally required – tools such as Data Protection Impact Assessments 
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+## Application 
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+This service is applicable to any organization that collects and processes personal data as part of its community engagement activities. It is particularly useful for National Societies and humanitarian organizations looking to implement feedback mechanisms, surveys, or digital tools that handle community data. 
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+## Methodology 
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+The service includes an in-depth assessment of the organization's data flow, a risk evaluation, and the implementation of measures to ensure data security. Workshops and consultations are conducted to train staff on best practices for data handling and protection. 
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+## Expected outcome 
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+Organizations will have a comprehensive understanding of the risks involved in processing community feedback data and will be equipped with the tools and knowledge needed to ensure privacy protection. This will help maintain community trust and improve compliance with data protection regulations.