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# Sphinx build info version 1 | ||
# This file hashes the configuration used when building these files. When it is not found, a full rebuild will be done. | ||
config: 672e07c8e9ea26d1c75940f68632e6f3 | ||
tags: 645f666f9bcd5a90fca523b33c5a78b7 |
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# Reporting bugs | ||
|
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## Writing an effective bug report | ||
|
||
When reporting a bug, start with the question | ||
`What does a bug report need to tell the developer`. | ||
|
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Generally you want the following parts covered: | ||
|
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- What is the problem | ||
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- How can the developer reproduce the problem (to see it for themselves), to | ||
bisect when it was introduced or to find if it got fixed already. | ||
|
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- At what point does the problem occur | ||
|
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- What environment did this occur in | ||
|
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Make sure the above items are covered and the bug is easy to review and parse: | ||
|
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- **Title** should clearly describe the problem. Bugs are often sorted from | ||
the issue list which only contains the title | ||
|
||
- **Logs** should generally be attachments (drag & drop or click on bottom bar | ||
when entering issue text) and not inline with the issue. | ||
|
||
- **Reproduction steps** and **environment** should be clearly highlighted. If | ||
running commands reproduce the issue (very common), the commands should be | ||
in a code block/script format. | ||
|
||
### Describing the problem | ||
|
||
Make sure the issue is obvious or provide a link explaining why the expected | ||
result is not met. | ||
|
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Examples: | ||
|
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- `(Core dump) seen` is obvious since there should be no core dumps | ||
|
||
- `Failure trying to read attribute X in cluster Y which is marked MANDATORY in the spec` | ||
references the spec and describes why attribute read should succeed. | ||
|
||
- `Failure trying to write attribute X in cluster Y, which is enabled since cluster FeatureMap enabled X and spec describes as writable.` | ||
references the spec and explicitly states that an optional attribute is | ||
enabled based on device status | ||
|
||
- `Running certification test TC-A-B-C (link included) fails at step 3: test case asks for command to succeed, I get ACCESS_DENIED instead` | ||
describes a pre-defined test case that is expected to pass but fails. Note | ||
that full link to the test description is needed (and should be covered by | ||
'how to reproduce' part) | ||
|
||
Unless manually curated (e.g. few lines showing the problem), logs should be | ||
always attachments and not inlined in the bug as the make the bug report too | ||
long. | ||
|
||
### Reproduction steps and when does the issue occur | ||
|
||
Include all steps needed to reproduce the problem. Link any supporting | ||
documentation. | ||
|
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If stating something of the form `TC-A-B-C step 4 fails` then there should be a | ||
link to TC-A-B-C and ideally a list of the commands of each step since test | ||
cases may change over time. | ||
|
||
The bug report should contain all the information for a developer to reproduce | ||
the issue without needing to have access to CHIP Test case repository (not | ||
everyone does) | ||
|
||
### Environment for reproduction | ||
|
||
Assume that the developer will want to reproduce the issue and will try to | ||
mirror your environment to a reasonable degree. For this, at a minimum the | ||
platforms on which everything is running is needed. | ||
|
||
Try to provide as much information as seems relevant. At a minimum this could | ||
look like | ||
`Failed to commission nrf board using chip-tool running on linux. Used build on SHA abcde...`. | ||
This provides basic information (use nrf board, use chip-tool on linux, default | ||
build) to get started. Beyond that, you can refine if more items seem relevant: | ||
|
||
- `Tested on TE9` or `Tested on interop branch xyz` gives a build reference | ||
point. Useful when branches/tags are used instead of master branch as | ||
development happens on master branch. | ||
|
||
- `Thread devices fail, tested with qpg and efr32` shows that this seems to be | ||
a general thread issue and developer can investigate on multiple of them | ||
|
||
* `Tested with avahi-build and it passes/fails` helps the developer with | ||
information of non-default builds that pass/fail to narrow down the problem | ||
|
||
* `Passes with darwin-framework-tool and repl but fails with chip-tool` helps | ||
the developer in narrowing down the problem | ||
|
||
### Additional information | ||
|
||
Providing additional information that can be helpful is encouraged. Each bug | ||
report is different here. Some examples: | ||
|
||
- `This worked last week (around Jan 5) but started failing in recent master builds` | ||
|
||
- `Specification changed this attribute from optional to mandatory so this may be the cause of the issue` | ||
|
||
- `This issue may be related to #1234 as the same error is seen, however the reproduction steps seemed distinct enough that I opened a new issue` | ||
|
||
- `While running this, I observed 100% CPU before the operation finally timed out` | ||
|
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- `While running this test, I observed device under test rebooting, logs attached.` | ||
|
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- `This only happens intermittently - I see it about 30% of the time` |
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