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cagataycivici committed Dec 6, 2023
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<div class="text-2xl text-900 font-semibold mb-3">Enhancement Credits</div>
<p class="m-0 line-height-3 mb-5 text-secondary text-lg text-800">
New features and enhancement requests are not available in core services and provided via a credit based
model instead named PrimeCredit. When you have a feature request, we offer an initial estimate in terms of
credits and once
this estimate is confirmed by you then implementation will be delivered by our team within an estimated
timeframe.
model instead named PrimeCredit. When you have an enhancement request, initially our team will review your
requirement to
verify if it is suitable to be included in the open source core library. We cannot guarantee that all
requests can be accepted depending on the project roadmap, workload at the time and type of the requirement.
After successful
verification, we prepare an initial estimate in terms of credits and once this estimate is confirmed by you,
implementation will be delivered by our team within an estimated timeframe.
</p>

<div class="flex flex-column md:flex-row gap-5">
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<div class="text-2xl text-900 font-semibold mb-5">Frequently Asked Questions</div>
<div class="flex flex-wrap text-lg -ml-5 -mt-5">
<div class="w-full lg:w-4 p-5">
<div class="text-900 line-height-3 mb-2 font-medium">What is the duration of the service?</div>
<div class="text-xl text-900 line-height-3 mb-2 font-medium">What is the duration of the service?</div>
<p class="mt-0 mb-5 p-0 line-height-3 text-800">Support service is for one year.</p>

<div class="text-900 line-height-3 mb-2 font-medium">How many JIRA accounts do we get?</div>
<div class="text-xl text-900 line-height-3 mb-2 font-medium">How many JIRA accounts do we get?</div>
<p class="mt-0 mb-5 p-0 line-height-3 text-800">We provide one shared account per organization that any
number of members in your organization can use it.</p>

<div class="text-900 line-height-3 mb-2 font-medium">What happens if we extend after 1 year and we have
<div class="text-xl text-900 line-height-3 mb-2 font-medium">What happens if we extend after 1 year and
we have
unused tickets?</div>
<p class="mt-0 p-0 line-height-3 text-800">Unused tickets expire and cannot be transferred to the new
subscription.</p>
</div>
<div class="w-full lg:w-4 p-5">
<div class="text-900 line-height-3 mb-2 font-medium">When can we purchase PrimeCredits for feature
<div class="text-xl text-900 line-height-3 mb-2 font-medium">When can we purchase PrimeCredits for
feature
development?</div>
<p class="mt-0 mb-5 p-0 line-height-3 text-800">PrimeCredits can be purchased anytime during an active
subscription.</p>

<div class="text-900 line-height-3 mb-2 font-medium">Are all of our requests guaranteed to be
<div class="text-xl text-900 line-height-3 mb-2 font-medium">Are all of our requests guaranteed to be
implemented with PrimeCredits?</div>
<p class="mt-0 mb-5 p-0 line-height-3 text-800">No, PrimeTek does not guarantee the implementation so it
is suggested to confirm with us before purchasing credits.</p>

<div class="text-900 line-height-3 mb-2 font-medium">Can we get PrimeCredits without PRO support?</div>
<div class="text-xl text-900 line-height-3 mb-2 font-medium">Can we get PrimeCredits without PRO
support?</div>
<p class="mt-0 p-0 line-height-3 text-800">No, feature development is exclusive to PRO members.</p>
</div>
<div class="w-full lg:w-4 p-5">
<div class="text-900 line-height-3 mb-2 font-medium">Is there a limit on developers in our organization
<div class="text-xl text-900 line-height-3 mb-2 font-medium">Is there a limit on developers in our
organization
who can use the service?</div>
<p class="mt-0 mb-5 p-0 line-height-3 text-800">PRO is per organization so there is no limit on the
number of developers.</p>

<div class="text-900 line-height-3 mb-2 font-medium">What is not covered by PRO?</div>
<div class="text-xl text-900 line-height-3 mb-2 font-medium">What is not covered by PRO?</div>
<p class="mt-0 p-0 line-height-3 text-800">As PRO support focuses on the library, application consulting
and code reviews are out of scope.</p>
</div>
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