skip hanging up queued call during transfers

powerhome · Jul 19, 2024 · 3b846fe · 3b846fe
1 parent 987bba2
commit 3b846fe
Showing 1 changed file with 4 additions and 2 deletions.
diff --git a/lib/electric_slide/call_queue.rb b/lib/electric_slide/call_queue.rb
@@ -389,7 +389,9 @@ def call_agent(agent, queued_call)
 
       agent_call.on_unjoined do
        ignoring_ended_calls { agent_call.hangup }
-       ignoring_ended_calls { queued_call.hangup }
+       ignoring_ended_calls do
+         queued_call.hangup if queued_call[:call_transferring_to].blank?
+       end
       end
 
       # Track whether the agent actually talks to the queued_call
@@ -403,7 +405,7 @@ def call_agent(agent, queued_call)
         # Ensure we don't return an agent that was removed or paused
         old_call = agent.call
         conditionally_return_agent agent
-        agent.call = nil if agent_return_method == :manual || agent.call == old_call 
+        agent.call = nil if agent_return_method == :manual || agent.call == old_call
 
         agent.callback :disconnect, queue, agent_call, queued_call