Augment Getting Help docs.

src/pages/community/getting-help.mdx

@@ -6,33 +6,64 @@ How to engage with the Pants community.
 
 The [Pants community](/community/members) is friendly, welcoming, and passionate about improving the craft of software engineering. If you need help with anything Pants-related, you've come to the right place. We'd love to hear from you!
 
-## Slack
+## How to get help
 
-The best place to become acquainted with Pants community members, exchange informal chat and ask quick questions is at the project's Slack. You can join using [this link](https://docs.google.com/forms/d/e/1FAIpQLSf9zgf-MXRnVDJbrVEST3urqneq7LCcy0zw8qU-GH4hPMn52A/viewform?usp=sf_link).
+Pants community members will do their best to answer any respectfully posed questions. General questions about Pants,
+its features, language support, roadmap etc. are always welcome!
 
-We encourage you to introduce yourself in the `#welcome` channel!
+If you need help debugging a specific problem you're encountering in your repo, then we ask that you help us to help you:
+
+1. First--before you ask for help--use these resources to find and try solutions others have used, posted, or documented, and any ongoing discussions related to your issue:
+   - Pants [documentation](https://pantsbuild.org/docs)
+   - Pants [source code](https://github.com/pantsbuild/pants)
+   - Pants [GitHub discussions](https://github.com/pantsbuild/pants/discussions)
+   - Pants [issue tracker](https://github.com/pantsbuild/pants/issues)
+   - [Searchable Slack community mirror](https://chat.pantsbuild.org/)
+1. If the tips and solutions you've tried have not resolved your issue, and you would like a Pants contributor to look at your problem, you need a way to demonstrate your problem.
+   - The best way to show an issue is to provide a small public GitHub repo that reproduces the problem.
+     The README.md in this repo should provide clear instructions on how to reproduce the problem, and the architecture and OS on which it can be reproduced.
+   - Sometimes it's not possible to create a reproducer, e.g., when the issue is performance at scale in a proprietary repo, or a bug related to inconsistent behavior.
+     In that case, it's still helpful to have as much info as possible, including the contents of `pants.toml` and relevant `BUILD` files, and the exact command line invocation.
+1. Either way, then [file an issue](https://github.com/pantsbuild/pants/issues/new/choose) that states the problem and the steps you've taken to attempt to solve it, and a link to the reproducer repo, if you've been able to create one.
+   If you find an existing issue that seems relevant, please link to it, or post directly to that existing issue if you're reasonably sure it describes the same problem.
+1. Finally, reach out in the #general channel in Slack with a summary and a link to your issue, to kickstart the discussion. We're happy to help if we have all the information!
+
+As an open-source project, we always appreciate a willingness to dive in and fix issues yourself (with our guidance), and to provide support to others in the future, once you're a more seasoned Pants user yourself.
+This is how open-source projects grow and thrive!
+
+While we generally try to respond to all issues, unfortunately we cannot guarantee a response in every case, due to the volume of requests.
+If you would like your support requests to have a greater guarantee of a timely response, or if you would like help directly in a private repo (under NDA)
+we invite you to become a [sponsor](https://www.pantsbuild.org/sponsorship) of Pants. Various tiers of sponsorship include the privilege of such extra support attention from Pants maintainers.
+
+Or, if you want consistent help with Pants integration or feature development, you can reach out to one of the [Pants service providers](https://www.pantsbuild.org/spotlight/service-providers) to enquire about their commercial offerings.
 
-## Discussions
+## Where to get help
+
+### Slack
+
+The best place to become acquainted with Pants community members, exchange informal chat and ask questions is at the project's Slack. You can join using [this link](https://docs.google.com/forms/d/e/1FAIpQLSf9zgf-MXRnVDJbrVEST3urqneq7LCcy0zw8qU-GH4hPMn52A/viewform?usp=sf_link).
+
+We encourage you to introduce yourself in the `#welcome` channel!
 
-The best place to ask deeper technical questions or hold design discussions is via the project's [GitHub Discussions](https://github.com/pantsbuild/pants). While questions, feedback, and design discussions are equally welcome on Slack, _we encourage you to choose Discussions whenever it's likely other users would benefit from persistent access to the conversation_. GitHub Discussions is indexed by search engines, and its content is retained long-term, so this is opportunity to help your fellow Pants users by making it easier for folks to discover supplementary technical information beyond the [docs](https://pantsbuild.org/docs).
+### Discussions
 
-We encourage you to introduce yourself in the [`"welcome"`](https://github.com/pantsbuild/pants/discussions/categories/-welcome) category!
+The best place to ask deeper, long-term technical questions or hold design discussions is via the project's [GitHub Discussions](https://github.com/pantsbuild/pants). While questions, feedback, and design discussions are equally welcome on Slack, _we encourage you to choose Discussions whenever it's likely other users would benefit from persistent access to the conversation_. GitHub Discussions is indexed by search engines, and its content is retained long-term, so this is opportunity to help your fellow Pants users by making it easier for folks to discover supplementary technical information beyond the [docs](https://pantsbuild.org/docs).
 
-## Blog
+### Blog
 
 Read [blog.pantsbuild.org](https://blog.pantsbuild.org/) to find elaboration on new features, tutorials, reveals of upcoming features, insights into what we're thinking about and working on, case studies, and behind-the-scenes interviews with Pants users and maintainers.
 
-## Mailing list
+### Mailing list
 
 You can join the `[email protected]` mailing list [here](https://groups.google.com/forum/#!forum/pants-devel). This is used mostly for announcements and for us to solicit user feedback.
 
-## GitHub Repository
+### GitHub Repository
 
 Pants is an open-source software project, developed at [https://github.com/pantsbuild/pants](https://github.com/pantsbuild/pants).
 
 If you discover a bug with Pants or have a feature request, feel free to [file an issue](https://github.com/pantsbuild/pants/issues). Please check first if a similar issue has already been filed; if it has, please comment so that we know to bump the issue in priority.
 
-## YouTube
+### YouTube
 
 We also have a [Pants Build YouTube channel](https://www.youtube.com/channel/UCCcfCbDqtqlCkFEuENsHlbQ) with a variety of concise tutorials, introductions to core concepts, and tips. Subscribe to the channel to get notified of additions.