[Checkout] Impossible to checkout on shop 3570

[audez]

Description

Clients can't checkout on shop 3570
https://coopcircuits.fr/lafermemaraichette/shop#/shop
It doesn't work whether choosing to pay with bank card or with cash.

Expected Behavior

You should be able to checkout.

Actual Behaviour

When trying with voluntary contribution or bank card, same error:
"The checkout failed. Please let us know so we can proceed your order".

Request URL: https://coopcircuits.fr/checkout.json
{"errors":{},"flash":{"error":"The checkout failed. Please let us know so that we can process your order."}}

Then, after trying once with bank card and trying again, the error is different:
"Payment could not be processed, please check the details you entered"

Request URL: https://coopcircuits.fr/checkout.json
{"errors":{},"flash":{"error":"Payment could not be processed, please check the details you entered"}}

Steps to Reproduce

1. Try to place an order in the shop https://coopcircuits.fr/lafermemaraichette/shop#/shop

Animated Gif/Screenshot

Severity

bug-s1: a critical feature is broken: checkout, payments, signup, login

Additional context

The shop manager indicated that the first issue was reported on Friday by one user, then yesterday at least 2 clients reported not being able to checkout. Before that she never had any issue. (can it be linked to the downtime on CoopCircuits ? #9596)

[filipefurtad0]

The second error Payment could not be processed, please check the details you entered looks like this on bugsnag:
https://app.bugsnag.com/open-food-france/coopcircuits/errors/62ecc2b4c7b65f000c45d1d2?filters[event.since]=30d&filters[error.status]=open&event_id=630dfa3600963db5be290000

[audez]

thanks! yes indeed, i see me in the request details :) do you know where it can come from?
It corresponds to the second error ("Payment could not be processed, please check the details you entered")
Weird thing is that i don't see the bug with the first error ("The checkout failed. Please let us know so that we can process your order.")

[audez]

oh oh !

[audez]

ok I get it: if you choose the option "back office only" in the shipping methods, it displays the previous error in the shipping info, and then you can't checkout
Edit: i don't actually, i still can't checkout 😭

[filipefurtad0]

Whoa - awesome and quick investigation @audez ⚡ 🙌

This are some related S3s on this, it appeared before... I'll look for them.

[RachL]

well done @audez then I guess we can close here? This switch is intended for people to be able to disable their shipping methods from time to time. There are already issues covering the fact that we need to improve the error messages 👍

[audez]

no actually it's a fail 😂 i still can't checkout, even with the other option, or after creating new shipping method and payment method

[RachL]

@audez I can checkout fine. Can you detail the step you do to reproduce?

[audez]

oh ok cool, in fact it works for me too. It's because i kept the same cart than when i first had the issue. I was able to reproduce only with the same cart with which I had the bug. When i added something to the cart, it was OK!

[filipefurtad0]

Should we double check if those customers were not charged with Stripe, after the first failed checkout attempt? We had something similar here. We did have a recent Stripe upgrade...

[filipefurtad0]

I think this might be the same or very closely related to this issue:
#8219

[RachL]

We did have a recent Stripe upgrade...

I don't think it was deployed on FR?

[filipefurtad0]

I don't think it was deployed on FR?

Right! - it didn't - we can scratch that 👍

[audez]

oh yes it looks exactly the same than 8219 ! it's an old one then :) thanks a lot. Just for some context, the shop manager said she disabled displayin shipping methods on Friday, because she has 2 OC, 2 delivery days and 2 corresponding shipping methods, but sometimes people don't choose the good one corresponding to the OC..And as the delivery date doesn't appear in the reports, she was a bit stuck. This should be sorted out with possibility of linking an OC to a shipping method #8974. For now she will create only one shipping method.

[audez]

You're right @filipefurtad0 I just checked and there has been Stripe payments 😢 and i'm a victim too!

[RachL]

shall we update 8219 or do we want to open a new issue that merges the two?

[filipefurtad0]

Ok, tried to sum up everything here:
#9614

Closing here and 8219.