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Enrollment issue when user unenrolls and enrolls again and pays #2225

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annagav opened this issue May 24, 2024 · 5 comments · Fixed by #2300
Closed

Enrollment issue when user unenrolls and enrolls again and pays #2225

annagav opened this issue May 24, 2024 · 5 comments · Fixed by #2300
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bug Something isn't working product:mitx-online

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@annagav
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annagav commented May 24, 2024

Related to this issue https://github.com/mitodl/hq/issues/4367

the user has enrolled in audit then unenrolled from the run, then they enrolled in verified. As a result their status in the courseware is verified, but active is False.

Expected Behavior

When user pays and enrolls in verified track the enrollment in edx should be active.

Current Behavior

The user can't access the course bc their enrollment is not active.

@annagav annagav added the bug Something isn't working label May 24, 2024
@collinpreston collinpreston self-assigned this Jun 17, 2024
@collinpreston
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@annagav, where you able to reproduce this issue locally or in RC?

@annagav
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annagav commented Jun 18, 2024

no, I don't think so

@collinpreston
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I have not been able to reproduce this bug following the steps in this issue.

@annagav
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annagav commented Jul 17, 2024

If a user has paid for a course run and they want to unenroll:

  1. Don't allow. Need to contact CS.
  2. Allow to unenroll. Decide what to do with the payment: Order, PaidCourseRun, etc.

@annagav
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annagav commented Jul 17, 2024

I followed these steps:

  1. I enrolled in "verified" track my user in https://rc.mitxonline.mit.edu/courses/course-v1:MITxT+8.01.1x/
  2. I unenrolled from the course run through the dashboard
  3. The I went to course page again and enrolled in the free version.
    As a result, my enrollment is now set to audit and "change status" is null. In https://courses-qa.mitxonline.mit.edu/ my enrollment is now audit but active is False.

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