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Kayce Basques committed Jan 25, 2024
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Expand Up @@ -7,26 +7,70 @@ Axioms of Systemantics
*2024 Jan 25*

`Systemantics <https://en.wikipedia.org/wiki/Systemantics>`__ is a silly little
book with some interesting ideas about why systems fail. Below is a summary of
the book's `axioms <https://www.etymonline.com/word/axiom>`_.

**Systems In General Work Poorly Or Not At All**.

**New Systems Mean New Problems**.

**Systems Operate By Redistributing Anergy**.

**Systems Tend To Grow And Encroach**.

**Complicated Systems Produce Unexpected Outcomes**.

**Complex Systems Tend To Oppose Their Own Proper Function**.

**People In Systems Do Not Do What The System Says They Are Doing**.

**The System Itself Does Not Do What It Says It Is Doing**.

**The Real World Is Whatever Is Reported To The System**.
book by John Gall with some interesting ideas about why systems fail. Below is
a summary of the book's axioms.

(The sentences in bold are mostly verbatim from the book; I edited a few. The
other sentences are my own notes about each item.)

**Systems In General Work Poorly Or Not At All**. There is no single, hidden
defect that's preventing your complex system from working; failure to function
as expected is an intrinsic feature of complex systems. In the beginning the
Universe was created. This has made a lot of people very angry and been widely
regarded as a bad move.

**New Systems Mean New Problems**. Back when I was content lead for
`web.dev <https://web.dev>`_ I set up an automated form to take in new content
proposals. The automation itself would break. Some teammates were unhappy with
the new bureaucracy. When I left that role ownership of the automated form
didn't transfer correctly. Etc.

.. _clonal anergy: https://en.wikipedia.org/wiki/Clonal_anergy
.. _The Macro Tourist: https://markethuddle.com/welcome/episodes/

**The Total Amount Of Anergy In The Universe Is Constant**. Gall defines anergy
as the negative of energy. See also `clonal anergy`_. "The sum total of
problems facing the community has not changed. They have merely changed their
form and relative importance." I've heard `The Macro Tourist`_ talk about risk
in similar terms.

**Systems Tend To Grow And Encroach**. "A striking example is the
"do-it-yourself" movement, instigated by managers of mass production in the
world to *make the consumer do some of the work the system is supposed to do*.
The consumer is encouraged to do the work of assembling the parts of the
product he has bought on the bizarre grounds that it "saves so much work and
expense". Several hours later, the exasperated purchaser may recall that the
system of mass production was set up in the first place because such functions
can be more cheaply and rapidly done under factory conditions."

**Complicated Systems Produce Unexpected Outcomes**. DDT was introduced to
improve crop yield and control disease and ended up dangerously thinning out
the shells of Bald Eagles.

**Complex Systems Tend To Oppose Their Own Proper Function**. My favorite
axiom. Your city has a problem with trash building up on the streets so it
sets up a waste management company. The company starts out by collecting trash
daily, but then they shift to a Tuesday-only schedule. Next, you get a notice
saying that the company will no longer service your building unless you buy
their standardized garbage cans (to ensure that the robotic arms on their
trucks can pick them up). Eventually, the waste management union goes on strike
and the trash starts piling up on the street again anyways.

**People In Systems Do Not Do What The System Says They Are Doing**. The
stated purpose of a king is to rule a country, but in reality they spend a lot
of time fighting off usurpers.

**The System Itself Does Not Do What It Says It Is Doing**. "*Example 1*.
Doesn't the auto industry supply us with millions of new cars each year, even
tailoring them to our changing tastes in style and performance? *Answer*. The
reason we think the auto industry is meeting our needs is that we have almost
completely forgotten what we originally wanted, namely, a means of going from
one place to another that would be cheap, easy, convenient, safe, and fast."

**The Real World Is Whatever Is Reported To The System**. "People in systems
are never dealing with the real world that the rest of us have to live in but
with a filtered, distorted, and censored version which is all that can get past
the sensory organs of the system itself." CEOs.

**For Every Human System, There Is A Type Of Person Adapted To Thrive On It**.

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