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## Experience


### Visiting Media
May 2023 - Current

#### Engienering Team Lead

At Visiting Media I lead a talented group of software engineers building B2B Software as a Service (SaaS) for the hospitality sales industry. We are building a sales enablement platform to enable our customers to have "super powers" with respect to selling their properties' amenities to their customers.
May 2023 - Current

* I have built a culture of trust and collaboration with a globally diverse team.
* We are maturing the SDLC continuously by adopting best practices: trunk-based development, continuous integration and continuous deployment (CI/CD), code review, architectural decision records (ADRs), and more.
* Conducted annual and quarterly employee performance reviews in addition to regular one-on-ones.
#### Software Engineering Team Lead

Transformed the engineering organization to align with best-in-class practices for product development and delivery, utilizing: automation in CI/CD pipelines, ephemeral non-production deployment environments, integrated quality assurance automation, product development and engineering collaboration processes.

<!-- - I have built a culture of trust and collaboration with a globally diverse team.
- We are maturing the SDLC continuously by adopting best practices: trunk-based development, continuous integration and continuous deployment (CI/CD), code review, architectural decision records (ADRs), and more.
- Conducted annual and quarterly employee performance reviews in addition to regular one-on-ones. -->

### Guaranteed Rate
Dec 2021 - Jul 2022

#### Enterprise Architect & Engineering Manager
Dec 2021 - Jul 2022

I joined the Enterprise Architecture team to focus on their front-end user experience. However, shortly after joining the company (2 days) the Engineering Manager for their core services team gave notice and the company was not going to be hiring a replacement and needed someone to step into that role and with my experience I was a perfect fit.
#### Software Engineering Team Lead

* Restored a positive and productive team culture focused on the loans processing platform.
* Facilitated discussions and negotiations with Confluent for an Event-driven Architecture pattern.
* Coordinated annual employee performance reviews.
<!-- I joined the Enterprise Architecture team to focus on their front-end user experience. However, shortly after joining the company (2 days) the Engineering Manager for their core services team gave notice and the company was not going to be hiring a replacement and needed someone to step into that role and with my experience I was a perfect fit.
- Restored a positive and productive team culture focused on the loans processing platform.
- Facilitated discussions and negotiations with Confluent for an Event-driven Architecture pattern.
- Coordinated annual employee performance reviews. -->

### Rocket Mortgage / Quicken Loans
Mar 2018 - Dec 2021

#### Engineering Manager (Team Leader)

Guided and developed an SRE team of software and systems engineers responsible for the reliability of client and partner-facing digital storefronts, critical company infrastructure, post-incident response, root cause analysis, API development, and ad hoc projects.

* Ensured incident root causes were deeply researched and oversaw planning to prevent regressions.
* Managed development of a highly scalable leads ingestion API, handling a large portion of external integrations for third-party lead purchasing.
* Spearheaded the development of a status page aggregation to improve visibility of systems availability during incidents and outages.
* Authored an SRE Manifesto to organize expectations of the role across the company.
* Built and systematized a Community of Practice for SRE and introduced monthly Lean Coffee sessions to share lessons learned and details of current projects to increase transparency.
* Drove the adoption of SRE best practices around Service Level Agreements (SLA) and Service Level Objectives (SLO) and adoption of Service Level Indicators (SLI) to track uptime as an enterprise SLA.
* Led the team implementing multi-region infrastructure changes - as terraform templates - following AWS best practices.
* Championed work on automated observability testing in preparation for chaos engineering.
* Defined team Objectives and Key Results (OKRs) and coached other leaders in producing their OKRs.
* Fostered a healthy team culture and championed diversity & inclusion.
- Achieved 97% retention and increased team diversity to 40%.
- Mentored team members via regular 1:1s; achieved a 50% promotion rate.
- Transitioned - a team of 10 - to be 100% remote during COVID.
- Nominated for an annual company award of recognition for diversity, equity, and inclusion.
Mar 2018 - Dec 2021

#### Software Engineering Team Lead

Built and developed a robust Site Reliability Engineering (SRE) team entrusted with ensuring the dependability of client and partner-facing digital storefronts, fortifying the company's infrastructure, overseeing post-incident response, spearheading API development initiatives, and executing ad hoc projects.

- Ensured incident root causes were deeply researched and oversaw planning to prevent regressions.
- Managed development of a highly scalable leads ingestion API, handling a large portion of external integrations for third-party lead purchasing.
- Spearheaded the development of a status page aggregation to improve visibility of systems availability during incidents and outages.
- Authored an SRE Manifesto to organize expectations of the role across the company.
- Built and systematized a Community of Practice for SRE and introduced monthly Lean Coffee sessions to share lessons learned and details of current projects to increase transparency.
- Drove the adoption of SRE best practices around Service Level Agreements (SLA) and Service Level Objectives (SLO) and adoption of Service Level Indicators (SLI) to track uptime as an enterprise SLA.
- Led the team implementing multi-region infrastructure changes - as terraform templates - following AWS best practices.
- Championed work on automated observability testing in preparation for chaos engineering.
- Defined team Objectives and Key Results (OKRs) and coached other leaders in producing their OKRs.
- Fostered a healthy team culture and championed diversity & inclusion.
- Achieved 97% retention and increased team diversity to 40%.
- Mentored team members via regular 1:1s; achieved a 50% promotion rate.
- Transitioned - a team of 10 - to be 100% remote during COVID.
- Nominated for an annual company award of recognition for diversity, equity, and inclusion.

### Rocket Mortgage / Quicken Loans

Nov 2015 - Mar 2018

#### Software Architect

Promoted to a hybrid role with a mix of technical responsibilities related to an AWS migration and transition to REST while also taking on expanded responsibilities in mentoring and coaching teams.

* Named to a team focused on migration strategy from on-prem to cloud-first with AWS.
- Contributed to decision-making for AWS services (Fargate, EC2, API Gateway, DynamoDB, S3, Aurora, and others), cost versus performance trade-offs, and subject matter expertise for HTTP API decisions.
- Defined enterprise standards for AWS and championed their adoption.
* Served on a three-person team to define project strategy for an enterprise-wide integration platform and articulate value proposition to obtain buy-in on REST and API-first adoptions from hesitant engineering teams.
- Directed a data-driven vendor evaluation and final decision resulting in multi-million dollar deals with Mulesoft (ESB and API Gateway) and Software AG (MQ).
- Evangelized the adoption of the API Gateway and advised teams on migrating hundreds of services to the new platform. Improving reliability, availability, maintainability, and security.
* Played a critical technical role in a six-month effort to improve services scalability in preparation for Rocket Mortgage’s Super Bowl commercial.
- Developed an open source (Node.js module) for verifying (lint-ing) API definitions, in RAML.
- Built a Python and Angular SPA for automating the RAML lint-ing and deployment process.
- The new tooling reduced API review time by 90% and design time by 40%.
* Facilitated learning sessions for teams working through migrations from SOAP to REST.
* Reviewed and approved API Gateway pull requests and deployments to production.

Promoted to a multifaceted role blending technical leadership, rapid learning, and engineering excellence. Amidst many dynamic changes, and a period of significant transformation marked by a cloud migration, steering high-visibility, high-impact projects such as Super Bowl commercials and the Billion Dollar Bracket.

- Named to a team focused on migration strategy from on-prem to cloud-first with AWS.
- Contributed to decision-making for AWS services (Fargate, EC2, API Gateway, DynamoDB, S3, Aurora, and others), cost versus performance trade-offs, and subject matter expertise for HTTP API decisions.
- Defined enterprise standards for AWS and championed their adoption.
- Served on a three-person team to define project strategy for an enterprise-wide integration platform and articulate value proposition to obtain buy-in on REST and API-first adoptions from hesitant engineering teams.
- Directed a data-driven vendor evaluation and final decision resulting in multi-million dollar deals with Mulesoft (ESB and API Gateway) and Software AG (MQ).
- Evangelized the adoption of the API Gateway and advised teams on migrating hundreds of services to the new platform. Improving reliability, availability, maintainability, and security.
- Played a critical technical role in a six-month effort to improve services scalability in preparation for Rocket Mortgage’s Super Bowl commercial.
- Developed an open source (Node.js module) for verifying (lint-ing) API definitions, in RAML.
- Built a Python and Angular SPA for automating the RAML lint-ing and deployment process.
- The new tooling reduced API review time by 90% and design time by 40%.
- Facilitated learning sessions for teams working through migrations from SOAP to REST.
- Reviewed and approved API Gateway pull requests and deployments to production.

### Rocket Mortgage / Quicken Loans

Apr 2012 - Nov 2015

#### Senior Software Engineer & Technical Lead

Hired to Quicken Loans as one of the first software engineers assigned to a 30-member team focused on ideation for a new project that would later become Rocket Mortgage and grow to $40B annual sales.

* Served as a JavaScript subject matter expert, led the selection of front-end tooling (jQuery and RequireJS), and performed most front-end development across early versions of Rocket Mortgage’s user experience.
* Proposed, presented, and developed an innovative solution using a DSL for mortgage pricing calculation to improve UX, increase performance >10x, and reduce user effort in editing by 70%.
* Consulted with teams on web accessibility, JS frameworks and toolsets, and engineering best practices.
* Built client experience for a refinance program that achieved $12B in first-year earnings.
Handpicked as the sole frontend engineer on a team dedicated to ideation and initial development for Rocket Mortgage, a groundbreaking endeavor in the mortgage industry. Played a pivotal role in shaping the early stages of this transformative initiative, contributing expertise in frontend development.

- Served as a JavaScript subject matter expert, led the selection of front-end tooling (jQuery and RequireJS), and performed most front-end development across early versions of Rocket Mortgage’s user experience.
- Proposed, presented, and developed an innovative solution using a DSL for mortgage pricing calculation to improve UX, increase performance >10x, and reduce user effort in editing by 70%.
- Consulted with teams on web accessibility, JS frameworks and toolsets, and engineering best practices.
- Built client experience for a refinance program that achieved $12B in first-year earnings.

### Centurion Medical Products

Sep 2010 - Apr 2012

#### Senior Software Engineer

* Collaborated with leaders from Marketing and Technology to produce a new corporate website using an open source Content Management System (CMS).
* Migrated source control from Microsoft TFS 2010 to Git.

<!-- - Collaborated with leaders from Marketing and Technology to produce a new corporate website using an open source Content Management System (CMS).
- Migrated source control from Microsoft TFS 2010 to Git. -->

### Michigan State University - Academic Information Systems

Sep 2008 - Jun 2010

#### Senior Software Engineer

* Modernized technology for version control and CI/CD.
* Evangelized browser-stack standards, guidelines, and best practices.

<!-- - Modernized technology for version control and CI/CD.
- Evangelized browser-stack standards, guidelines, and best practices. -->

### Michigan State University - International Business Center

Apr 2003 - Sep 2008

#### Software Engineer & Technical Lead

* Developed interactive automated event scheduling utility
* Spearheaded academic publishing book review system
* Crafted a simple UI for multiple international time-series datasets
* Optimized a custom content management system (CMS) for student contributors

<!-- - Developed interactive automated event scheduling utility
- Spearheaded academic publishing book review system
- Crafted a simple UI for multiple international time-series datasets
- Optimized a custom content management system (CMS) for student contributors -->

## Education

### Michigan State University

May 2006

#### Telecommunication, Information Studies, and Media - BA

* Study Abroad: The Netherlands, Belgium, France, Italy, and Germany
* Student Greenhouse Project website

- Study Abroad: The Netherlands, Belgium, France, Italy, and Germany
- Student Greenhouse Project website

<details>
<summary>
Expand All @@ -137,65 +135,66 @@ May 2006
### Aquamen Landscaping, White Lake, MI

#### Landscape Designer/Owner
Apr 2001 - Aug 2005

* Designed and installed landscapes and built structures
* Collected accounts payable and purchased requisite supplies
Apr 2001 - Aug 2005

- Designed and installed landscapes and built structures
- Collected accounts payable and purchased requisite supplies

### Meridian Lawn Care &amp; Snow Removal, Meridian Twp, MI

#### Landscaping Coordinator
Feb 2003 - Sep 2004

* Collaborative design with customers
* Purchased materials for landscapes in excess of $50,000
Feb 2003 - Sep 2004

- Collaborative design with customers
- Purchased materials for landscapes in excess of $50,000

### Case Residence Hall Cafeteria [MSU], East Lansing, MI

#### Prep-Cook
Mar 2002 - Apr 2003

* Prepared and served food - 2000 meals per day
* Mentored 3 students per semester in proper food preparation
Mar 2002 - Apr 2003

- Prepared and served food - 2000 meals per day
- Mentored 3 students per semester in proper food preparation

### Cobra Enterprises, Madison Heights, MI

#### Machinist
Jun 1999 - Jan 2002

* Refined production of multi-million dollar prototype manufacturing jobs
* Modified machining techniques to reduce down time
* Verified quality control specifications
Jun 1999 - Jan 2002

- Refined production of multi-million dollar prototype manufacturing jobs
- Modified machining techniques to reduce down time
- Verified quality control specifications

### Video Giant, Sterling Heights, MI

#### Store Manager
Sep 1996 - Apr 1999

* Regulated inventory and reduced theft in 7 stores
* Employee relations including: scheduling, hiring, and firing
* Trained 40 employees each year
Sep 1996 - Apr 1999

- Regulated inventory and reduced theft in 7 stores
- Employee relations including: scheduling, hiring, and firing
- Trained 40 employees each year

### Wheeler &amp; Sons Construction, Independence Twp, MI

#### Carpenter
May 1996 - Aug 1996

* Basic structural framing in residential housing
* Manual labor organizing building materials
May 1996 - Aug 1996

- Basic structural framing in residential housing
- Manual labor organizing building materials

### Sweetwater’s Bistro, Keego Harbor, MI

#### Swing Cook

Sep 1994 - May 1996

* Mediated service of an average of 900 meals per night
* Adapted to work in high demand environments
- Mediated service of an average of 900 meals per night
- Adapted to work in high demand environments

</details>

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