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@@ -10,72 +10,88 @@ licensing | |
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| ## Application Support Folder | ||
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| Inside the application support folder, the application saves files needed for their operations e.g. settings, log data, history files, etc. | ||
| Inside the application support folder, the application saves files needed for their operations e.g. settings, log data, | ||
| history files, etc. | ||
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| ::::{tabs} | ||
| :::{group-tab} macOS | ||
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| You can reach the application support folder by choosing `Go → Go to folder` within the *Finder* menu, copying the path below into the appearing window, and clicking on the *Open* button afterward. | ||
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| `~/Library/Group Containers/G69SCX94XU.duck/Library/Application Support/duck/` | ||
| You can reach the application support folder by choosing `Go → Go to folder` *Finder* and pasting the path | ||
| `~/Library/Group Containers/G69SCX94XU.duck/Library/Application Support/duck/`. | ||
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| ::: | ||
| :::{group-tab} Windows | ||
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| You can reach the application support folder by navigating to `%AppData%\Cyberduck` by copying the path into the address bar of the Explorer and press *Return* afterward. | ||
| You can reach the application support folder by navigating to `%AppData%\Cyberduck` by copying the path into the address | ||
| bar of the Explorer and press *Return*. | ||
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| ::: | ||
| :::: | ||
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| ## Bug Reports and Feature Requests | ||
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| [Open a new ticket](mailto:[email protected]) to report bugs you experience or features you'd like to have added. Make sure to add a detailed description of the issue including the operating system, the used protocol, the used version of Mountain Duck, and the [connection mode](../preferences.md#connect-mode). | ||
| [Open a new ticket](mailto:[email protected]) to report bugs you experience or features you'd like to have added. | ||
| Make sure to add a detailed description of the issue including the operating system, the used protocol, the used version | ||
| of Mountain Duck, and the [connection mode](../preferences.md#connect-mode). | ||
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| ### Logging Output | ||
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| ::::{tabs} | ||
| :::{group-tab} macOS | ||
| :::{tip} | ||
| Select _Show_ in _Mountain Duck → Preferences → Connection_ to reveal the log file. | ||
| ::: | ||
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| Log output can be found in the `mountainduck.log` file in`~/Library/Logs/Mountain Duck` or `~/Library/Containers/io.mountainduck/Data/Library/Logs/Mountain Duck` when installed from the Mac App Store respectively. | ||
| :::::{tabs} | ||
| ::::{group-tab} macOS | ||
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| Select _Show_ in _Mountain Duck → Preferences → Connection_ to reveal the log file. In addition to the current log file, compressed versions of the latest five cycled log files named `mountainduck-*.log.zip` are available. You can also reach this file in _Console.app_ (Open from `/Applications/Utilities`) under `Reports → Log Reports → mountainduck.log`. | ||
| Log output can be found in the `mountainduck.log` file in`~/Library/Logs/Mountain Duck` or | ||
| `~/Library/Containers/io.mountainduck/Data/Library/Logs/Mountain Duck` when installed from the Mac App Store | ||
| respectively. In addition to the current log file, compressed versions of the latest five cycled log files named | ||
| `mountainduck-*.log.zip` are available. | ||
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| :::{tip} | ||
| You can also reach this file in _Console.app_ (Open from `/Applications/Utilities`) under | ||
| `Reports → Log Reports → mountainduck.log`. | ||
| ::: | ||
| :::{group-tab} Windows | ||
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| Log output can be found in the `mountainduck.log` file in `%AppData%\cyberduck`. | ||
| :::: | ||
| ::::{group-tab} Windows | ||
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| Select _Show_ in _Mountain Duck → Preferences → Connection_ to reveal the log file named *mountainduck.log*. In addition to the current log file, there are compressed versions of the latest five cycled log files named `mountainduck-*.log.zip` are available. | ||
| Log output can be found in the `mountainduck.log` file in `%AppData%\cyberduck`. In addition to the current log file, | ||
| there are compressed versions of the latest five cycled log files named `mountainduck-*.log.zip` are available. | ||
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| ::: | ||
| :::: | ||
| ::::: | ||
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| #### Debug Log | ||
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| To enable verbose log output select _Enable debug log_ in _Mountain Duck → Preferences → Connection_. | ||
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| #### Error Log | ||
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| An error log is a record of critical errors that occur during the operation of the application or server. It can be a useful tool for troubleshooting. | ||
| #### Error Record | ||
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| It can be reached by clicking on the Show button within _Mountain Duck → Preferences → Connection_. The file is named *mountainduck.error*. | ||
| An record of critical errors that occur during the operation of the application or server. It can be a useful tool for | ||
| troubleshooting. It can be reached by clicking on the Show button within _Mountain Duck → Preferences → Connection_. The | ||
| file is named *mountainduck.error*. | ||
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| #### Installation Log | ||
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| :::{admonition} Windows only | ||
| The installation log contains records of all actions performed by the setup program and by other executable files related to installation. It is required for troubleshooting if you encounter errors during the installation process. The installation log file prefixed `Mountain Duck_` can be found in `%Temp%`. | ||
| The installation log contains records of all actions performed by the setup program and by other executable files | ||
| related to installation. It is required for troubleshooting if you encounter errors during the installation process. The | ||
| installation log file prefixed `Mountain Duck_` can be found in `%Temp%`. | ||
| ::: | ||
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| ### Feature Request | ||
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| Please make sure to include a detailed description of the feature you'd like to request within [your ticket](mailto:[email protected]). | ||
| Please make sure to include a detailed description of the feature you'd like to request | ||
| within [your ticket](mailto:[email protected]). | ||
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| ## Crash Reports | ||
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| ::::{tabs} | ||
| :::{group-tab} macOS | ||
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| Crash reports are saved to `~/Library/Logs/DiagnosticReports/Mountain Duck_*.crash`. On macOS 12 or later crash reports are saved to `~/Library/Logs/DiagnosticReports/Mountain Duck_*.ips`. | ||
| Crash reports are saved to `~/Library/Logs/DiagnosticReports/Mountain Duck_*.crash`. On macOS 12 or later crash reports | ||
| are saved to `~/Library/Logs/DiagnosticReports/Mountain Duck_*.ips`. | ||
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| ::: | ||
| :::{group-tab} Windows | ||
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@@ -87,4 +103,5 @@ Crash reports are saved to `%AppData%\cyberduck\CrashReporter`. | |
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| ## Get Support | ||
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| For bug reports, feature requests, or issues regarding purchase and upgrade mail to [[email protected]](mailto:[email protected]) to open a ticket. | ||
| For bug reports, feature requests, or issues regarding purchase and upgrade mail | ||
| to [[email protected]](mailto:[email protected]) to open a ticket. | ||