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dkocher committed Oct 22, 2024
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24 changes: 1 addition & 23 deletions mountainduck/installation/licensing.md
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Expand Up @@ -93,26 +93,4 @@ version prior your purchase from the Mac App Store.
Installations from the Mac App Store do not require a license file.
:::

Additional reasons for a missing license file can be:

- A key is sent when the payment is no more pending.
- The license file will be sent to the registered email. Typos can misslead the email.
- Check the spam folder of your email application.

### Not a Valid Registration Key

Your license file is valid for an older version of Mountain Duck. Please upgrade your license file to use the latest
version of the application or revert to an older version.

An additional reason might be, that your email application changed the license file while downloading. Make sure that
the filename of the registration key ends with `.mountainducklicense`. In this case please try the following:

- If you are using a webmail provider, try using a different browser or email client application to access your mail.
- Contact you hosting service provider how to download attachments.
- Forward the mail to a different mail account where you possibly don’t have an issue downloading attachments.
- Change the file extension of the license file back to `.mountainducklicense`.

### Recover License Files

Registration keys can be [recovered](https://mountainduck.io/help/) using the email address you registered while
purchasing.
You can always [lookup](https://mountainduck.io/help/#recover) your registration key with the email address registered.

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