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Add Supported Systems #9

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Add Supported Systems #9

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2 changes: 2 additions & 0 deletions terms.cform
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Expand Up @@ -22,6 +22,8 @@

\Support Channels\ If the <Order Form> specifies support channels, <Developer> only agrees to respond to <Support Requests> sent via those channels. If the <Order Form> does not specify support channels, <Developer> only agrees to respond to <Support Requests> via e-mail, and to give <Notice> of an e-mail address for <Support Requests> on entering into this agreement.

\Supported Systems\ <Developer> only agrees to respond to <Support Requests> for installations of the <Software> on supported operating systems, as identified in its documentation.

\Diagnosis and Resolution\ <Developer> agrees to diagnose and resolve <Support Requests> related to installing <Covered Versions> of the <Software>, configuring standard features of <Covered Versions> of the <Software> per its documentation, and software errors encountered when using <Covered Versions> of the <Software>.

\Technical Support Escalation\ If <Developer> is a company of more than one person, then <Developer> agrees to promptly escalate <Support Requests> that initially responding support personnel cannot resolve independently to a <Developer> engineer responsible for the <Software>. Where appropriate, initially responding support personnel may connect <Customer Personnel> to engineers directly.
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4 changes: 4 additions & 0 deletions terms.md
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Expand Up @@ -28,6 +28,10 @@ _Developer_ agrees to respond to **Support Requests** from _Customer Personnel_

If the _Order Form_ specifies support channels, _Developer_ only agrees to respond to _Support Requests_ sent via those channels. If the _Order Form_ does not specify support channels, _Developer_ only agrees to respond to _Support Requests_ via e-mail, and to give _Notice_ of an e-mail address for _Support Requests_ on entering into this agreement.

### <a id="Supported_Systems"></a>Supported Systems

_Developer_ only agrees to respond to _Support Requests_ for installations of the _Software_ on supported operating systems, as identified in its documentation.

### <a id="Diagnosis_and_Resolution"></a>Diagnosis and Resolution

_Developer_ agrees to diagnose and resolve _Support Requests_ related to installing _Covered Versions_ of the _Software_, configuring standard features of _Covered Versions_ of the _Software_ per its documentation, and software errors encountered when using _Covered Versions_ of the _Software_.
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