Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Respond to Critical Support Requests on off days #2

Open
wants to merge 1 commit into
base: main
Choose a base branch
from
Open

Respond to Critical Support Requests on off days #2

Show file tree
Hide file tree
Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
6 changes: 3 additions & 3 deletions terms.cform
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -34,11 +34,11 @@

\Refund Prepaid Fees\ If <Developer> fails to meet {Meet or Exceed Service Levels} for three <Billing Periods> in a row, and <Customer> ends this agreement at the end of those <Billing Periods>, citing poor support responsiveness, <Developer> agrees to refund any <Prepaid Fees>.

\Business Hours\ If the <Order Form> specifies business hours, <Developer> agrees to respond to <Support Requests> during those hours. If the <Order Form> does not specify business hours, <Developer> agrees to respond to <Support Requests> during regular business hours in the time zone of <Developer's Address>.
\Business Hours\ If the <Order Form> specifies business hours, <Developer> agrees to respond to <Regular Support Requests> only during those hours. If the <Order Form> does not specify business hours, <Developer> agrees to respond to <Regular Support Requests> only during regular business hours in the time zone of <Developer's Address>.

\Holidays\ If the <Order Form> specifies holidays, <Developer> will not respond to <Support Requests> on those holidays. If the <Order Form> does not specify holidays, <Developer> will not respond to <Support Requests> on days when commercial banks in the city nearest <Developer's Address> typically stay closed.
\Holidays\ If the <Order Form> specifies holidays, <Developer> will not respond to <Regular Support Requests> on those holidays. If the <Order Form> does not specify holidays, <Developer> will not respond to <Regular Support Requests> on days when commercial banks in the city nearest <Developer's Address> typically stay closed.

\Vacation and Sick Days\ If <Developer> is an individual or a company of one person, then <Developer> will not respond to <Support Requests> on days <Developer> takes off as vacation or sick days. <Developer> agrees to give <Notice> of sick days, and advance <Notice> of vacation days. <Developer> may take as many sick days and vacation days as <Customer>'s human resources policies allow full-time employees to take, or if <Customer> does not have such a policy, a reasonable number of sick days and vacation days.
\Vacation and Sick Days\ If <Developer> is an individual or a company of one person, then <Developer> will not respond to any <Support Requests> on days <Developer> takes off as vacation or sick days. <Developer> agrees to give <Notice> of sick days, and advance <Notice> of vacation days. <Developer> may take as many sick days and vacation days as <Customer>'s human resources policies allow full-time employees to take, or if <Customer> does not have such a policy, a reasonable number of sick days and vacation days.

\Support Request Severity\

Expand Down
6 changes: 3 additions & 3 deletions terms.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -54,15 +54,15 @@ If _Developer_ fails to meet [Meet or Exceed Service Levels](#Meet_or_Exceed_Ser

#### <a id="Business_Hours"></a>Business Hours

If the _Order Form_ specifies business hours, _Developer_ agrees to respond to _Support Requests_ during those hours. If the _Order Form_ does not specify business hours, _Developer_ agrees to respond to _Support Requests_ during regular business hours in the time zone of _Developer's Address_.
If the _Order Form_ specifies business hours, _Developer_ agrees to respond to _Regular Support Requests_ only during those hours. If the _Order Form_ does not specify business hours, _Developer_ agrees to respond to _Regular Support Requests_ only during regular business hours in the time zone of _Developer's Address_.

#### <a id="Holidays"></a>Holidays

If the _Order Form_ specifies holidays, _Developer_ will not respond to _Support Requests_ on those holidays. If the _Order Form_ does not specify holidays, _Developer_ will not respond to _Support Requests_ on days when commercial banks in the city nearest _Developer's Address_ typically stay closed.
If the _Order Form_ specifies holidays, _Developer_ will not respond to _Regular Support Requests_ on those holidays. If the _Order Form_ does not specify holidays, _Developer_ will not respond to _Regular Support Requests_ on days when commercial banks in the city nearest _Developer's Address_ typically stay closed.

#### <a id="Vacation_and_Sick_Days"></a>Vacation and Sick Days

If _Developer_ is an individual or a company of one person, then _Developer_ will not respond to _Support Requests_ on days _Developer_ takes off as vacation or sick days. _Developer_ agrees to give _Notice_ of sick days, and advance _Notice_ of vacation days. _Developer_ may take as many sick days and vacation days as _Customer_'s human resources policies allow full-time employees to take, or if _Customer_ does not have such a policy, a reasonable number of sick days and vacation days.
If _Developer_ is an individual or a company of one person, then _Developer_ will not respond to any _Support Requests_ on days _Developer_ takes off as vacation or sick days. _Developer_ agrees to give _Notice_ of sick days, and advance _Notice_ of vacation days. _Developer_ may take as many sick days and vacation days as _Customer_'s human resources policies allow full-time employees to take, or if _Customer_ does not have such a policy, a reasonable number of sick days and vacation days.

#### <a id="Support_Request_Severity"></a>Support Request Severity

Expand Down