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added business journey diagrams
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Nick Waddington committed Oct 17, 2018
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14 changes: 10 additions & 4 deletions source/documentation/agent-journey.md
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Before agents can represent clients they must set up their relationships and software.

![Active](documentation/figures/agent-start-up.png)
<img src="documentation/figures/agent-start-up.png"
alt="Start Up diagram" style="width:650px;" />

### Active

Agents with active client relationships can represent them.

![Active](documentation/figures/agent-active.png)
<img src="documentation/figures/agent-active.png"
alt="Start Up diagram" style="width:650px;" />

### Penalties and appeals

Agents can also represent their clients during penalty and interest payments as well as appeals.

![Agent penalties](documentation/figures/agent-penalties.png)
<img src="documentation/figures/agent-penalties.png"
alt="Start Up diagram" style="width:650px;" />

### Closedown

Agent to client relationships can come to an end or agents can go out of business.

![Agent closedown](documentation/figures/agent-closedown.png)
<img src="documentation/figures/agent-closedown.png"
alt="Start Up diagram" style="width:650px;" />

[View the full End-to-end agent journey as a numbered list](#submit-a-vat-return-using-the-mtd-process)
26 changes: 25 additions & 1 deletion source/documentation/business-journey.md
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Before businesses can submit VAT returns, they must register for VAT and set up their software.

![Active](documentation/figures/business-sign-up.png)
<img src="documentation/figures/business-start-up.png"
alt="Start Up diagram" style="width:520px;" />

### Active

The business journey for active businesses.

<img src="documentation/figures/business-active.png"
alt="Active diagram" style="width:520px;" />

### Penalties and appeals

The business journey for penalty and interest payments and appeals.

<img src="documentation/figures/business-penalties.png"
alt="Penalties and appeals diagram" style="width:520px;" />

### Closedown

Businesses may choose to unsubscribe from VAT MTD.

<img src="documentation/figures/business-closedown.png"
alt="Closedown diagram" style="width:520px;" />

[View the full End-to-end business journey as a numbered list](#business-journey-submit-a-vat-return-using-the-mtd-process)
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71 changes: 71 additions & 0 deletions source/documentation/figures/business-start-up.svg
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