November stats update

web-health-dashboard/csv/export/campaigns.txt

@@ -1,2 +1,2 @@
 Date
-Oct 1_ 2024 - Oct 31_ 2024
+Nov 1_ 2024 - Nov 30_ 2024

web-health-dashboard/csv/export/contactHC.txt

@@ -1,2 +1,2 @@
 Date
-Oct 1_ 2024 - Oct 31_ 2024
+Nov 1_ 2024 - Nov 30_ 2024

web-health-dashboard/csv/export/crisis.txt

@@ -1,2 +1,2 @@
 Date
-Oct 1_ 2024 - Oct 31_ 2024
+Nov 1_ 2024 - Nov 30_ 2024

web-health-dashboard/csv/export/insights-en.html

@@ -1,7 +1,7 @@
 <!-- October 2024 -->
 <!-- Traffic -->
 <div id="traffic-insights">
-    <p>Traffic to IRCC sites is slightly <strong>lower</strong> compared to September.</p>
+    <p>Traffic to IRCC sites is <strong>3% lower</strong> compared to October.</p>
 </div>
 
 
@@ -24,8 +24,8 @@
 
 <!-- TSS -->
 <div id="tss-insights">
-    <p>Overall task success and ease scores <Strong>did not change</Strong>, while satisfaction slightly decreased.</p>
-    <p>"<strong>Check processing times</strong>" continues to have the highest task success score, though only about half of respondents were satisfied.</p>
+    <p>Task success decreased by less than 1%, while ease and satisfaction increased by 2-3%.</p>
+    <p>"<strong>Apply for an eTA</strong>" is now the best-performing task.</p>
 </div>
 
 <!-- Contact & Helpcentre -->
@@ -34,23 +34,23 @@ <h4 class="mrgn-tp-0">Contact us</h4>
     <p>The <Strong>Passport Help Centre</Strong> has the highest percentage of visits that click on the Contact Us link in the footer.</p>
 
     <h4>Help Centre</h4>
-    <p>The Contact IRCC pages and the <Strong>Minister's message</Strong> have the highest percentage of visits that click on the Help Centre link in the footer.</p>
+    <p>The <Strong>Contact IRCC</Strong> and <strong>Contact IEC</Strong> pages have the highest percentage of visits that click on the Help Centre link in the footer.</p>
 </div>
 
 <!-- News -->
 <div id="news-insights">
-    <p>The most visited web notice and top 2 news releases were all about immigration <Strong>levels</Strong>.</p>
+    <p>The top news release was about new program regulations for international <Strong>students</Strong>.</p>
+    <p>The top web notice was about the end of <Strong>Student Direct Stream</Strong>.</p>
 </div>
 
 <!-- Special measures -->
 <div id="special-measures-insights">
     <p>The most popular special measures content continues to be the immigration measures for <strong>Ukraine</strong>.</p>
-    <p>Traffic to special measures content increased since September, but remains<strong> under 1%</strong> of all IRCC traffic as usual.</p>
 </div>
 
 <!-- Campaigns -->
 <div id="campaigns-insights">
-    <p>The most popular campaign is about eTAs and visitor visas for <Strong>Mexican citizens</Strong>.</p>
+    <p>The top campaign continues to be about eTAs and visitor visas for <Strong>Mexican citizens</Strong>.</p>
 </div>
 
 <!-- Mobile -->

web-health-dashboard/csv/export/insights-fr.html

@@ -1,7 +1,7 @@
 <!-- October 2024 -->
 <!-- Traffic -->
 <div id="traffic-insights">
-    <p>Le trafic vers les sites d'IRCC est légèrement <Strong>inférieur</Strong> à celui de septembre.</p>
+    <p>Le trafic vers les sites d'IRCC est <Strong>en baisse de 3 %</Strong> par rapport au mois d'octobre.</p>
 </div>
 
 <!-- Traffic sources -->
@@ -24,8 +24,8 @@
 
 <!-- TSS -->
 <div id="tss-insights">
-    <p>Les scores globaux de réussite et de facilité des tâches n'ont <Strong>pas changé</Strong>, tandis que la satisfaction a légèrement diminué.</p>
-    <p>«&nbsp;<Strong>Vérifier les délais de traitement</Strong>&nbsp;» continue d'avoir le taux de réussite des tâches le plus élevé, même si seulement la moitié des répondants étaient satisfaites.</p>
+    <p>La réussite des tâches a diminué de moins de 1 %, tandis que la facilité et la satisfaction ont augmenté de 2 à 3 %.</p>
+    <p>La tâche «&nbsp;<strong>Présenter une demande d'AVE</strong>&nbsp;» est désormais la plus performante.</p>
 </div>
 
 <!-- Contact & Helpcentre -->
@@ -34,18 +34,18 @@ <h4 class="mrgn-tp-0">Contactez-nous</h4>
     <p>Le <Strong>Centre d'aide du Programme de passport</Strong> présente le pourcentage le plus élevé de visites qui cliquent sur le lien Contactez-nous dans le pied de page.</p>
 
     <h4>Centre d'aide</h4>
-    <p>Les pages Contactez IRCC et le <Strong>message du ministre</Strong> ont le pourcentage le plus élevé de visites qui cliquent sur le lien Centre d'aide dans le pied de page.</p>
+    <p>Les pages <strong>Contactez IRCC</strong> et <Strong>Contactez EIC</Strong> ont le pourcentage le plus élevé de visites qui cliquent sur le lien Centre d'aide dans le pied de page.</p>
 </div>
 
 <!-- News -->
 <div id="news-insights">
-    <p>L’avis Web le plus consulté et les 2 communiqués de presse les plus consultés concernaient tous les <Strong>niveaux</Strong> d’immigration.</p>
+    <p>Le communiqué de presse le plus populaire concernait les nouveaux règlements du Programme des <Strong>étudiants</Strong> étrangers.</p>
+    <p>L'avis web le plus populaire concernait la fin du <strong>Volet direct pour les études</strong>.</p>
 </div>
 
 <!-- Special measures -->
 <div id="special-measures-insights">
     <p>Les mesures spéciales les plus populaires restent les mesures relatives à l'immigration en <strong>Ukraine</strong>.</p>
-    <p>Le trafic vers le contenu des mesures spéciales a <Strong>augmenté</Strong> depuis septembre, mais reste inférieur à 1 % de l'ensemble du trafic d'IRCC comme d'habitude.</p>
 </div>
 
 <!-- Campaigns -->
@@ -55,9 +55,9 @@ <h4>Centre d'aide</h4>
 
 <!-- Mobile -->
 <div id="mobile-insights">
-    <p><strong>Plus de la moitié</strong> des visites se font sur des appareils mobiles.</p>
-    <p>4 des 5 principales pages mobiles concernaient les demandeurs <strong>d'asile</strong>.</p>
-    <p><strong>Remarque&nbsp;:</strong> les pages ayant reçu moins de 1&nbsp;000 visites en un mois sont exclues.</p>
+    <p>Plus de la <strong>moitié</strong> des visites se font sur des appareils mobiles.</p>
+    <p>La page ayant le pourcentage le plus élevé de visites par mobile concerne le voyage au Canada depuis l'<strong>Inde</strong>.</p>
+    <p><strong>Remarque&nbsp;:</strong> Les pages ayant reçu moins de 1&nbsp;000 visites en un mois sont exclues.</p>
 </div>
 
 

web-health-dashboard/csv/export/mobile.txt

@@ -1,2 +1,2 @@
 Date
-Oct 1_ 2024 - Oct 31_ 2024
+Nov 1_ 2024 - Nov 30_ 2024

web-health-dashboard/csv/export/news.txt

@@ -1,2 +1,2 @@
 Date
-Oct 1_ 2024 - Oct 31_ 2024
+Nov 1_ 2024 - Nov 30_ 2024

web-health-dashboard/csv/export/previous/2024-10/campaigns.txt

@@ -0,0 +1,2 @@
+Date
+Oct 1_ 2024 - Oct 31_ 2024

web-health-dashboard/csv/export/previous/2024-10/contactHC.txt

@@ -0,0 +1,2 @@
+Date
+Oct 1_ 2024 - Oct 31_ 2024

web-health-dashboard/csv/export/previous/2024-10/crisis.txt

@@ -0,0 +1,2 @@
+Date
+Oct 1_ 2024 - Oct 31_ 2024

web-health-dashboard/csv/export/previous/2024-10/insights-en-nov.html

@@ -0,0 +1,62 @@
+<!-- October 2024 -->
+<!-- Traffic -->
+<div id="traffic-insights">
+    <p>Traffic to IRCC sites is <strong>3% lower</strong> compared to October.</p>
+</div>
+
+
+<!-- Traffic sources -->
+<div id="traffic-sources-insights">
+    <p><strong>Search engines</strong> (mainly Google) continue to drive most traffic to IRCC content, highlighting the importance of SEO (search engine optimization). </p>
+    <p>Of the traffic coming from social networks, over half of traffic is referred from <strong>Facebook</strong>.</p>
+</div>
+
+<!-- Top content -->
+<div id="top-content-insights">
+    <ul class="lst-scpd">
+        <li><strong>Signing in</strong> remains a top task, as 1 in 5 visits includes visiting the secure sign-in landing page.</li>
+        <li>Users want to manage their <strong>applications</strong>. Of the topics on the Immigration theme page, over half of the clicks are on the My application link.</li>
+        <li><strong>Visitor visa</strong> is clearly the most popular Visit program receiving nearly 3/4 of the doormat clicks.</li>
+        <li><strong>Express Entry</strong> remains the most popular immigration program, receiving 1/3 of the doormat clicks on the Immigrate topic page.</li>
+        <li>Nearly half of doormat clicks on the Get a work permit page are for regular work permits for <strong>temporary workers</strong>.</li>
+    </ul>
+</div>
+
+<!-- TSS -->
+<div id="tss-insights">
+    <p>Task success decreased by less than 1%, while ease and satisfaction increased by 2-3%.</p>
+    <p>"<strong>Apply for an eTA</strong>" is now the best-performing task.</p>
+</div>
+
+<!-- Contact & Helpcentre -->
+<div id="contact-hc-insights">
+    <h4 class="mrgn-tp-0">Contact us</h4>
+    <p>The <Strong>Passport Help Centre</Strong> has the highest percentage of visits that click on the Contact Us link in the footer.</p>
+
+    <h4>Help Centre</h4>
+    <p>The <Strong>Contact IRCC</Strong> and <strong>Contact IEC</Strong> pages have the highest percentage of visits that click on the Help Centre link in the footer.</p>
+</div>
+
+<!-- News -->
+<div id="news-insights">
+    <p>The top news release was about new program regulations for international <Strong>students</Strong>.</p>
+    <p>The top web notice was about the end of <Strong>Student Direct Stream</Strong>.</p>
+</div>
+
+<!-- Special measures -->
+<div id="special-measures-insights">
+    <p>The most popular special measures content continues to be the immigration measures for <strong>Ukraine</strong>.</p>
+</div>
+
+<!-- Campaigns -->
+<div id="campaigns-insights">
+    <p>The top campaign continues to be about eTAs and visitor visas for <Strong>Mexican citizens</Strong>.</p>
+</div>
+
+<!-- Mobile -->
+<div id="mobile-insights">
+    <p><strong>More than half</strong> of visits are on mobile devices.</p>
+    <p>The page with the highest percentage of mobile visits is about travelling to Canada from <Strong>India</Strong>.</p>
+    <p><strong>Note:</strong> Pages with less than 1K visits in a month are excluded.</p>
+</div>
+

web-health-dashboard/csv/export/previous/2024-10/insights-en-october.html

@@ -0,0 +1,62 @@
+<!-- October 2024 -->
+<!-- Traffic -->
+<div id="traffic-insights">
+    <p>Traffic to IRCC sites is slightly <strong>lower</strong> compared to September.</p>
+</div>
+
+
+<!-- Traffic sources -->
+<div id="traffic-sources-insights">
+    <p><strong>Search engines</strong> (mainly Google) continue to drive most traffic to IRCC content, highlighting the importance of SEO (search engine optimization). </p>
+    <p>Of the traffic coming from social networks, over half of traffic is referred from <strong>Facebook</strong>.</p>
+</div>
+
+<!-- Top content -->
+<div id="top-content-insights">
+    <ul class="lst-scpd">
+        <li><strong>Signing in</strong> remains a top task, as 1 in 5 visits includes visiting the secure sign-in landing page.</li>
+        <li>Users want to manage their <strong>applications</strong>. Of the topics on the Immigration theme page, over half of the clicks are on the My application link.</li>
+        <li><strong>Visitor visa</strong> is clearly the most popular Visit program receiving nearly 3/4 of the doormat clicks.</li>
+        <li><strong>Express Entry</strong> remains the most popular immigration program, receiving 1/3 of the doormat clicks on the Immigrate topic page.</li>
+        <li>Nearly half of doormat clicks on the Get a work permit page are for regular work permits for <strong>temporary workers</strong>.</li>
+    </ul>
+</div>
+
+<!-- TSS -->
+<div id="tss-insights">
+    <p>Overall task success and ease scores <Strong>did not change</Strong>, while satisfaction slightly decreased.</p>
+    <p>"<strong>Check processing times</strong>" continues to have the highest task success score, though only about half of respondents were satisfied.</p>
+</div>
+
+<!-- Contact & Helpcentre -->
+<div id="contact-hc-insights">
+    <h4 class="mrgn-tp-0">Contact us</h4>
+    <p>The <Strong>Passport Help Centre</Strong> has the highest percentage of visits that click on the Contact Us link in the footer.</p>
+
+    <h4>Help Centre</h4>
+    <p>The Contact IRCC pages and the <Strong>Minister's message</Strong> have the highest percentage of visits that click on the Help Centre link in the footer.</p>
+</div>
+
+<!-- News -->
+<div id="news-insights">
+    <p>The most visited web notice and top 2 news releases were all about immigration <Strong>levels</Strong>.</p>
+</div>
+
+<!-- Special measures -->
+<div id="special-measures-insights">
+    <p>The most popular special measures content continues to be the immigration measures for <strong>Ukraine</strong>.</p>
+    <p>Traffic to special measures content increased since September, but remains<strong> under 1%</strong> of all IRCC traffic as usual.</p>
+</div>
+
+<!-- Campaigns -->
+<div id="campaigns-insights">
+    <p>The most popular campaign is about eTAs and visitor visas for <Strong>Mexican citizens</Strong>.</p>
+</div>
+
+<!-- Mobile -->
+<div id="mobile-insights">
+    <p><strong>More than half</strong> of visits are on mobile devices.</p>
+    <p>The page with the highest percentage of mobile visits is about travelling to Canada from <Strong>India</Strong>.</p>
+    <p><strong>Note:</strong> Pages with less than 1K visits in a month are excluded.</p>
+</div>
+

web-health-dashboard/csv/export/previous/2024-10/insights-en-september.html

@@ -0,0 +1,67 @@
+<!-- August 2024 -->
+<!-- Traffic -->
+<div id="traffic-insights">
+    <p>Traffic to IRCC sites is slightly <strong>lower</strong> compared to last month.</p>
+</div>
+
+
+<!-- Traffic sources -->
+<div id="traffic-sources-insights">
+    <p><strong>Search engines</strong> (mainly Google) continue to drive most traffic to IRCC content, highlighting the importance of SEO (search engine optimization). </p>
+    <p>Of the traffic coming from social networks, over half of traffic is referred from <strong>Facebook</strong>.</p>
+</div>
+
+<!-- Top content -->
+<div id="top-content-insights">
+    <ul class="lst-scpd">
+        <li><strong>Signing in</strong> remains a top task, as 1 in 5 visits includes visiting the secure sign-in landing page.</li>
+        <li>Users want to manage their <strong>applications</strong>. Of the topics on the Immigration theme page, over half of the clicks are on the My application link.</li>
+
+        <li><strong>Visitor visa</strong> is clearly the most popular Visit program receiving nearly 3/4 of the doormat clicks.</li>
+
+        <li><strong>Express Entry</strong> remains the most popular immigration program, receiving 1/3 of the doormat clicks on the Immigrate topic page.</li>
+
+        <li>Nearly half of doormat clicks on the Get a work permit page are for regular work permits for <strong>temporary workers</strong>.</li>
+    </ul>
+</div>
+
+<!-- TSS -->
+<div id="tss-insights">
+    <p>Overall scores for task success, ease, and satisfaction have increased slightly but remain <strong>stable</strong>.</p>
+    <p>These tasks had the <Strong>biggest increase</Strong> in task success compared to August: Check your application status, Immigrate through Express Entry, Apply for an eTA.</p>
+    <p><Strong>Contact IRCC</Strong> continues to be a low performing task with only about half of users able to complete their task.</p>
+</div>
+
+<!-- Contact & Helpcentre -->
+<div id="contact-hc-insights">
+    <h4 class="mrgn-tp-0">Contact us</h4>
+    <p> The <strong>Passport Help Centre</strong> and the <strong>Client Support Centre services</strong> pages continue to drive the most clicks on the Contact Us link in the footer.</p>
+
+    <h4>Help Centre</h4>
+    <p>The Contact IRCC pages, with the addition of the <Strong>Contact IEC</Strong> page, drove the most clicks on the Help Centre link in the footer.</p>
+</div>
+
+<!-- News -->
+<div id="news-insights">
+    <p>Over half the traffic to news releases is going to the news release about <Strong>decreasing</Strong> the number of <Strong>temporary residents</Strong>.</p>
+    <p>The 2 most popular web notices are about the public policy on <Strong>work permits for visitors</Strong> (one is recent from August 2024, but the other notice dates back to February 2023).</p>
+</div>
+
+<!-- Special measures -->
+<div id="special-measures-insights">
+    <p>The most popular special measures content continues to be the immigration measures for <strong>Ukraine</strong>.</p>
+    <p>Traffic to special measures content decreased since August, but remains <Strong>under 1%</Strong> of all IRCC traffic as usual.</p>
+</div>
+
+<!-- Campaigns -->
+<div id="campaigns-insights">
+    <p>The most popular campaign is about eTAs and visitor visas for <Strong>Mexican citizens</Strong>.</p>
+</div>
+
+<!-- Mobile -->
+<div id="mobile-insights">
+    <p><strong>More than half</strong> of visits are on mobile devices.</p>
+    <p>4 of the top 5 mobile pages were about <strong>asylum</strong> claimants.</p>
+    <p><strong>Note:</strong> Pages with less than 1K visits in a month are excluded.</p>
+</div>
+