Rangeles custom statuses (#622)

* Adding APIs for custom ticket statuses

* Tests for custom statuses CRUD

Also, throw exception immediately if attempting to delete. The API
doesn't support deleting custom statuses.

---------

Co-authored-by: Ron Angeles <[email protected]>

specification/zendesk/custom_status.json

@@ -0,0 +1,17 @@
+{
+ "url": "https://company.zendesk.com/api/v2/custom_statuses/8675309.json",
+ "id": 8675309,
+ "status_category": "hold",
+ "agent_label": "Tutone",
+ "raw_agent_label": "Tutone",
+ "end_user_label": "Jenny",
+ "raw_end_user_label": "Jenny",
+ "description": "You give me somethin' I can hold on to",
+ "raw_description": "You give me somethin' I can hold on to",
+ "end_user_description": "Who can I turn to",
+ "raw_end_user_description": "Who can I turn to",
+ "active": true,
+ "default": false,
+ "created_at": "2022-12-19T03:32:42Z",
+ "updated_at": "2023-01-30T16:48:33Z"
+}

tests/test_api/betamax/CustomStatusesCreateUpdateDelete.test_single_object_creation-create-single.json

@@ -0,0 +1,133 @@
+{
+ "http_interactions": [
+ {
+ "recorded_at": "2023-12-24T07:24:55",
+ "request": {
+ "body": {
+ "encoding": "utf-8",
+ "string": "{\"custom_status\": {\"agent_label\": \"agent\", \"end_user_label\": \"end\", \"status_category\": \"open\"}}"
+ },
+ "headers": {
+ "Accept": [
+ "*/*"
+ ],
+ "Accept-Encoding": [
+ "gzip, deflate"
+ ],
+ "Authorization": [
+ "Basic <ZENPY-CREDENTIALS>"
+ ],
+ "Connection": [
+ "keep-alive"
+ ],
+ "Content-Length": [
+ "95"
+ ],
+ "Content-Type": [
+ "application/json"
+ ],
+ "User-Agent": [
+ "Zenpy/2.0.41"
+ ]
+ },
+ "method": "POST",
+ "uri": "https://d3v-zenpydev.zendesk.com/api/v2/custom_statuses.json"
+ },
+ "response": {
+ "body": {
+ "encoding": "utf-8",
+ "string": "{\"custom_status\":{\"url\":\"https://d3v-zenpydev.zendesk.com/api/v2/custom_statuses/22644162812557.json\",\"id\":22644162812557,\"status_category\":\"open\",\"agent_label\":\"agent\",\"raw_agent_label\":\"agent\",\"end_user_label\":\"end\",\"raw_end_user_label\":\"end\",\"description\":null,\"raw_description\":null,\"end_user_description\":null,\"raw_end_user_description\":null,\"active\":true,\"default\":false,\"created_at\":\"2023-12-24T07:24:55Z\",\"updated_at\":\"2023-12-24T07:24:55Z\"}}"
+ },
+ "headers": {
+ "CF-Cache-Status": [
+ "DYNAMIC"
+ ],
+ "CF-RAY": [
+ "83a71b7a2ce91739-SJC"
+ ],
+ "Connection": [
+ "keep-alive"
+ ],
+ "Content-Length": [
+ "487"
+ ],
+ "Content-Type": [
+ "application/json; charset=utf-8"
+ ],
+ "Date": [
+ "Sun, 24 Dec 2023 07:24:55 GMT"
+ ],
+ "NEL": [
+ "{\"success_fraction\":0.01,\"report_to\":\"cf-nel\",\"max_age\":604800}"
+ ],
+ "Report-To": [
+ "{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=qI0G5OrJmF7akv7%2Fwh2m4gONA0Ip694%2FY1%2BEWqMS%2FixMvvJm72%2FXveyb%2FK5H9L%2FgYzpbG%2BrKeaIoT6PUA8A5K3excSGo3WSJKcYStTVgE1vAz7nDSqs%2FWNL92gwGKaUftSj9zZck3KGLRrK8JA%3D%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}"
+ ],
+ "Server": [
+ "cloudflare"
+ ],
+ "X-Zendesk-Zorg": [
+ "yes"
+ ],
+ "cache-control": [
+ "max-age=0, private, must-revalidate"
+ ],
+ "etag": [
+ "W/\"8043518af671b2a4c8d79164a8c4dc80\""
+ ],
+ "location": [
+ "https://d3v-zenpydev.zendesk.com/api/v2/custom_statuses/22644162812557.json"
+ ],
+ "rate-limit": [
+ "700"
+ ],
+ "rate-limit-remaining": [
+ "699"
+ ],
+ "rate-limit-reset": [
+ "5"
+ ],
+ "set-cookie": [
+ "_zendesk_cookie=BAhJIhl7ImRldmljZV90b2tlbnMiOnt9fQY6BkVU--0bf2100788cb010d0183feca16aaf88ccaf719ca; path=/; expires=Sun, 22 Dec 2024 07:06:10 GMT; secure; HttpOnly; SameSite=None",
+ "__cfruid=7bf7d9cea890226ed7f09805b008c8d69df3d432-1703402695; path=/; domain=.d3v-zenpydev.zendesk.com; HttpOnly; Secure; SameSite=None",
+ "_cfuvid=AnbbIlHOL_DNYVIbM7e2.pxuDnwiHIZ38C1OqalKuH4-1703402695309-0-604800000; path=/; domain=.d3v-zenpydev.zendesk.com; HttpOnly; Secure; SameSite=None"
+ ],
+ "strict-transport-security": [
+ "max-age=31536000; includeSubDomains"
+ ],
+ "x-frame-options": [
+ "SAMEORIGIN"
+ ],
+ "x-rate-limit": [
+ "700"
+ ],
+ "x-rate-limit-remaining": [
+ "699"
+ ],
+ "x-request-id": [
+ "83a71b7a2ce91739-SJC",
+ "83a71b7a2ce91739-SJC"
+ ],
+ "x-runtime": [
+ "0.165526"
+ ],
+ "x-zendesk-api-version": [
+ "v2"
+ ],
+ "x-zendesk-application-version": [
+ "v19488"
+ ],
+ "x-zendesk-origin-server": [
+ "classic-app-server-69bcc7ff5-vdxfw"
+ ]
+ },
+ "status": {
+ "code": 201,
+ "message": "Created"
+ },
+ "url": "https://d3v-zenpydev.zendesk.com/api/v2/custom_statuses.json"
+ }
+ }
+ ],
+ "recorded_with": "betamax/0.8.1"
+}