Here’s a list of use-cases that can be deployed using Exotel and Google Sheets
- Missed call
- Capture DTMF codes entered by the user and store them against the customer’snumber
- Customer feedback (where customer has to give a rating between 1 to 10)
- Dynamic Greeting
- Extension-based routing
- Condition-based routing with Switch Case applet
- Automated Call Campaign
- Automated Call Campaign and collect customer feedback/survey
This repo has code samples to help one do the above mentioned
You may refer to 4 COOL USECASES YOU CAN IMPLEMENT USING EXOTEL & GOOGLE SHEETS for detailed steps to do the same