unable to send debug log : Échec lors de l’envoi des journaux : IDBDatabase.transaction: Can't start a transaction on a closed database

[Marc-marc-marc]

Description

using Element Web, I try to send debug log for #16755 but it fail with the error IDBDatabase.transaction: Can't start a transaction on a closed database

Steps to reproduce

• While logged in, click on my nickname on the top left
• Help and about menu
• Send debug log
• Copy/past the URL importing key : "erreur inconnue" (unknown error) #16755
• Click send

Describe how what happens differs from what you expected.

log send :)

Logs being sent: no, that the issue itself

Version information

• Platform: web

For the web app:

• Browser: Firefox 78.8.0esr (64 bits)
• OS: CentOS Linux release 7.9
• URL: app.element.io

[jryans]

@Marc-marc-marc Were you in a private window? If yes, I believe this is the same as #13290.

[Marc-marc-marc]

no, i'm not in a private windows

[jryans]

@Marc-marc-marc Okay, are you out of disk space? For some reason, the browser won't allow us to write to storage. This is mostly like a browser, OS, or system specific issue, as Element has little control over this.

[mpeter50]

I see this issue is stuck. Can I respond to this issue instead of the issue author?
I have very similar error messages in the browser console (see below), and I suspect that this has to do something with others not being able to read my encrypted messages, even in rooms I just created.

Error running command: saveToDeviceBatches InvalidStateError: IDBDatabase.transaction: Can't start a transaction on a closed database [65df6e7ba71eb3d2272a.worker.js:1:62653](https://app.element.io/65df6e7ba71eb3d2272a.worker.js)
17:17:19.374
sendToDevice failed InvalidStateError: IDBDatabase.transaction: Can't start a transaction on a closed database
    g indexeddb-remote-backend.ts:194
[rageshake.ts:64:12](webpack:///node_modules/matrix-react-sdk/src/rageshake/rageshake.ts)
17:17:19.374
encryptAndSendToDevices promises failed InvalidStateError: IDBDatabase.transaction: Can't start a transaction on a closed database
    g indexeddb-remote-backend.ts:194
[rageshake.ts:64:12](webpack:///node_modules/matrix-react-sdk/src/rageshake/rageshake.ts)
17:17:19.374
failed to encryptAndSendToDevices InvalidStateError: IDBDatabase.transaction: Can't start a transaction on a closed database
    g indexeddb-remote-backend.ts:194
[rageshake.ts:64:12](webpack:///node_modules/matrix-react-sdk/src/rageshake/rageshake.ts)
17:17:19.375
Failed to share megolm keys for CK7SaKkW6V/WWRZ7Ne8l66nljBhPwbQj9uOiZ0nIuOw in !hbHduJHsSfDXsVCGcq:matrix.org (slice 1/1) [rageshake.ts:64:12](webpack:///node_modules/matrix-react-sdk/src/rageshake/rageshake.ts)
17:17:19.375
Failed to ensure outbound session in !hbHduJHsSfDXsVCGcq:matrix.org InvalidStateError: IDBDatabase.transaction: Can't start a transaction on a closed database
    g indexeddb-remote-backend.ts:194

[richvdh]

@mpeter50's issue sounds like it would be improved by the fix to #23792.

The OP has gone away so I'm going to close this.