importing key : "erreur inconnue" (unknown error)

[Marc-marc-marc]

Description

using Element Web, I try to import my previously saved key.

Steps to reproduce

• open https://app.element.io
• connect using my email with matrix
• click on my nickname on the top left
• click on "security and privacy
• click on "import end-to-end encryption keys
• browse, select file, type password, import
• the error message appears

Describe how what happens differs from what you expected.

I was expecting the import of my key or a more explicit error message

Logs being sent: it fail #16757

Version information

• Platform: web

For the web app:

• Browser: Firefox 78.8.0esr (64 bits)
• OS: CentOS Linux release 7.9
• URL: app.element.io

[jryans]

@Marc-marc-marc Since log sending fails, can you check the console for errors just after importing?

[kittykat]

@Marc-marc-marc I'm going to close this issue for now as we need more information to action it. Please comment with @kittykat and attach the logs if you're still getting this issue 👍