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{ | ||
"upstream": "elastic/security-docs", | ||
"branches": ["8.x", "8.16", "8.15", "8.14", "8.13", "8.12", "8.11", "8.10", "8.9", "8.8", "8.7", "8.6", "8.5", "8.4", "8.3", "8.2", "8.1", "8.0", "7.17", "7.16", "7.15", "7.14", "7.13", "7.12", "7.11", "7.10", "7.9", "7.8"], | ||
"branches": ["8.x", "8.17", "8.16", "8.15", "8.14", "8.13", "8.12", "8.11", "8.10", "8.9", "8.8", "8.7", "8.6", "8.5", "8.4", "8.3", "8.2", "8.1", "8.0", "7.17", "7.16", "7.15", "7.14", "7.13", "7.12", "7.11", "7.10", "7.9", "7.8"], | ||
"labels": ["backport"] | ||
} |
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docs/cloud-native-security/cloud-native-security-index.asciidoc
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[[agentless-integration-troubleshooting]] | ||
= Agentless integrations FAQ | ||
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Frequently asked questions and troubleshooting steps for {elastic-sec}'s agentless CSPM integration. | ||
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[discrete] | ||
== When I make a new integration, when will I see the agent appear on the Integration Policies page? | ||
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After you create a new agentless integration, the new integration policy may show a button that says **Add agent** instead of the associated agent for several minutes during agent enrollment. No action is needed other than refreshing the page once enrollment is complete. | ||
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[discrete] | ||
== How do I troubleshoot an `Offline` agent? | ||
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For agentless integrations to successfully connect to {elastic-sec}, the {fleet} server host value must be the default. Otherwise, the agent status on the {fleet} page will be `Offline`, and logs will include the error `[elastic_agent][error] Cannot checkin in with fleet-server, retrying`. | ||
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To troubleshoot this issue: | ||
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. Find **{fleet}** in the navigation menu or use the {kibana-ref}/introduction.html#kibana-navigation-search[global search field]. Go to the **Settings** tab. | ||
. Under **{fleet} server hosts**, click the **Actions** button for the policy named `Default`. This opens the Edit {fleet} Server flyout. The policy named `Default` should have the **Make this {fleet} server the default one** setting enabled. If not, enable it, then delete your integration and create it again. | ||
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NOTE: If the **Make this {fleet} server the default one** setting was already enabled but problems persist, it's possible someone changed the default {fleet} server's **URL** value. In this case, contact Elastic Support to find out what the original **URL** value was, update the settings to match this value, then delete your integration and create it again. | ||
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[discrete] | ||
== How do I troubleshoot an `Unhealthy` agent? | ||
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On the **{fleet}** page, the agent associated with an agentless integration has a name that begins with `agentless`. To troubleshoot an `Unhealthy` agent: | ||
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* Confirm that you entered the correct credentials for the cloud provider you're monitoring. The following is an example of an error log resulting from using incorrect AWS credentials: | ||
+ | ||
``` | ||
[elastic_agent.cloudbeat][error] Failed to update registry: failed to get AWS accounts: operation error Organizations: ListAccounts, get identity: get credentials: failed to refresh cached credentials, operation error STS: AssumeRole, https response error StatusCode: 403, RequestID: XXX, api error AccessDenied: User: XXX is not authorized to perform: sts:AssumeRole on resource:XXX | ||
``` | ||
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For instructions on checking {{fleet}} logs, refer to {fleet-guide}/fleet-troubleshooting.html[{fleet} troubleshooting]. | ||
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[discrete] | ||
== How do I delete an agentless integration? | ||
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NOTE: Deleting your integration will remove all associated resources and stop data ingestion. | ||
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When you create a new agentless CSPM integration, a new agent policy appears within the **Agent policies** tab on the **{fleet}** page, but you can't use the **Delete integration** button on this page. Instead, you must delete the integration from the CSPM Integration's **Integration policies** tab. | ||
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. Find **Integrations** in the navigation menu or use the {kibana-ref}/introduction.html#kibana-navigation-search[global search field], then search for and select `CSPM`. | ||
. Go to the CSPM Integration's **Integration policies** tab. | ||
. Find the integration policy for the integration you want to delete. Click **Actions**, then **Delete integration**. | ||
. Confirm by clicking **Delete integration** again. | ||
|
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