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General Troubleshooting

ecleese edited this page Jan 14, 2014 · 1 revision

Here are some issues and fixes you may run into after installing your web server to host plexWatch/Web.

Times are off when viewing history tables

Check your timezone configuration in php.ini and change it to your local timezone if it is incorrect.

Before you do anything you’ll need the timezone information applicable to you. Head over to http://us2.php.net/manual/en/timezones.php where you will find a list of supported timezones divided by various geographic regions. I chose “America”. Then, you will be presented with a list of timezones under the heading “America”. I chose “America/Winnipeg” – select the one applicable to you and make note of it's name.

Navigate to php.ini file and open the file in a plain text editor such as Notepad. Look for the following …

[Date]
; Defines the default timezone used by the date functions
; http://php.net/date.timezone
date.timezone = "America/Chicago"

Change “America/Chicago” to the proper value. In my case it is “America/Winnipeg”. Save the file and restart Apache (if it is running) in order for the change to take effect.

Saving plexWatch/Web settings displays a blank page and/or my web server error log shows a certificate problem.

This is a pretty simple fix. You need to set cacert.pem to curl.cainfo.

  1. Download http://curl.haxx.se/ca/cacert.pem and save it somewhere.
  2. Update php.ini to incluced the following line:

-- add curl.cainfo = "PATH_TO/cacert.pem