This file contains a summary of my WCEU presentation. It also contains many links to resources that I used to create the slides. Other talks, books, presentations, blog posts, and many more, which I hope you will find useful and enlightening.
The slides are available at:
https://www.slideshare.net/DanielKanchev
My talk about postmortems stands on the shoulders of giants. I plan to extend this resources list over time.
This talk was presented on 22.June.2019 at WordCamp Europe. It focuses on how postmortems can help teams improve their products, processes, and boost productivity of employees by embracing a blameless culture throughout an organization.
References used for the making of "More aim, less blame: How to use postmortems to turn failures into something valuable for your team"
John Allspaw
- https://www.youtube.com/watch?v=4nRahQddtJ0
- https://www.youtube.com/watch?v=xA5U85LSk0M
- https://www.youtube.com/watch?v=8DtzmV1jiyQ
- https://www.youtube.com/watch?v=NqFLWcboT7o
- https://www.youtube.com/watch?v=ciIT2r_j050
- https://vimeo.com/67158676
Alex Gaynor
Ryan Kitchens
Richard Cook
David Woods
Johan Bergström
Others
Slides
- https://www.usenix.org/sites/default/files/conference/protected-files/sre19amer_slides_kitchens.pdf
- https://www.slideshare.net/ubergeekgirl/retrospecting-our-retrospectives
- https://www.slideshare.net/jallspaw/alert-designcac-talk2013
Blog Posts
- https://techbeacon.com/app-dev-testing/blameless-postmortems-dont-work-heres-what-does
- https://medium.com/code-for-america/from-accident-to-investment-how-to-run-better-blameless-postmortems-43553d421838
- https://codeascraft.com/2012/05/22/blameless-postmortems/
- https://medium.com/hootsuite-engineering/5-whys-how-we-conduct-blameless-post-mortems-after-something-goes-wrong-a47687baeacc
- https://medium.com/personal-growth/how-to-stop-playing-the-blame-game-on-and-on-20967f6dbb69
- https://medium.com/swlh/how-to-break-the-blame-cycle-985e440865a9
- https://medium.com/bench-engineering/breaking-good-55fed1d81aac
Docs
- https://www.atlassian.com/incident-management/handbook/postmortems
- https://landing.google.com/sre/sre-book/chapters/postmortem-culture/
- https://www.pagerduty.com/resources/learn/post-mortem-incident-report/
- https://snafucatchers.github.io/
- https://www.snafucatchers.com/
- https://www.hophub.org/
- https://lup.lub.lu.se/student-papers/search/publication/2971193
- https://sidneydekker.com/books/
- http://www.humanfactors.lth.se/
- https://extfiles.etsy.com/DebriefingFacilitationGuide.pdf
- https://sidneydekker.com/books/
"Successful Software Never Gets Simpler!" - John Allspaw
"Safety requires prevention, prevention requires honesty, honesty requires absence of fear." - Bethany Macri
"Focus on the situational aspects of a failure's mechanism and the decision-making process of individuals proximite to the failure!" - John Allspaw
"The only way to find out if you can trust somebody is to trust them!" - Ernest Hemingway
"The nines don't matter if users aren't happy" - Charity Majors
https://twitter.com/dvkanchev/lists/sre-blameless-culture
- https://github.com/dastergon/postmortem-templates
- https://docs.google.com/document/d/18fTHKUt2xodW5LINNk0aJ7EW8AImVxIbHGYLWcofs5o/edit?usp=sharing
- https://status.cloud.google.com/incident/cloud-networking/19009
- https://about.gitlab.com/2017/02/10/postmortem-of-database-outage-of-january-31/
- https://aws.amazon.com/message/5467D2/