Laravel Zendesk

This package provides integration with the Zendesk API. It supports creating tickets, retrieving and updating tickets, deleting tickets, etc.

The package simply provides a Zendesk facade that acts as a wrapper to the zendesk/zendesk_api_client_php package.

NB: Currently only supports token-based authentication.

Installation

Install via composer by adding the following to your composer.json:

    ...
    "require": {
        "huddledigital/zendesk-laravel": "~2.0"
    }
    ...

Add service provider to config/app.php:

    ...
    'Huddle\Zendesk\Providers\ZendeskServiceProvider',
    ...

Add alias to config/app.php:

    ...
    'Zendesk' => 'Huddle\Zendesk\Facades\Zendesk',
    ...

Configuration

Set your configuration using environment variables, either in your .env file or on your server's control panel:

• ZENDESK_SUBDOMAIN - the subdomain part of your Zendesk organisation URL e.g. if your URL is http://huddledigital.zendesk.com use huddledigital
• ZENDESK_USERNAME - the username for the authenticating account.
• ZENDESK_TOKEN - the access token. To generate an access token within Zendesk, click on Settings, API, enable Token Access and click 'add new token'.

Usage

Facade

The Zendesk facade acts as a wrapper for an instance of the Zendesk\API\Client class. Any methods available on this class (documentation here) are available through the facade. for example:

// Get all tickets
Zendesk::tickets()->findAll();

// Create a new ticket
Zendesk::tickets()->create([
  'subject' => 'Subject',
  'comment' => [
      'body' => 'Ticket content.'
  ],
  'priority' => 'normal'
]);

// Update multiple tickets
Zendesk::ticket([123, 456])->update([
  'status' => 'urgent'
]);

// Delete a ticket
Zendesk::ticket(123)->delete();

Dependency injection

If you'd prefer not to use the facade, you can skip adding the alias to config/app.php and instead inject Huddle\Zendesk\Services\ZendeskService into your class. You can then use all of the same methods on this object as you would on the facade.

<?php

use Huddle\Zendesk\Services\ZendeskService;

class MyClass {
    
    public function __construct(ZendeskService $zendesk_service) {
        $this->zendesk_service = $zendesk_service;
    }
    
    public function addTicket() {
        $this->zendesk_service->tickets()->create([
              'subject' => 'Subject',
              'comment' => [
                    'body' => 'Ticket content.'
              ],
              'priority' => 'normal'
        ]);
    }
    
}

This package is available under the MIT license.