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Update Troubleshooting article to drop reference to fixed issue zui#1379 #350

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Jul 8, 2024
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Update Troubleshooting article to drop reference to fixed issue zui#1379 #350

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17 changes: 5 additions & 12 deletions docs/Troubleshooting.md
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Expand Up @@ -35,18 +35,11 @@ filesystem, the application on your operating system that's configured to
automatically open files ending in `.pcap` will be launched to open this file.

In typical environments, that application will be Wireshark. However, if no
such application is installed or configured to open `.pcap` files, clicking the
**Packets** button in Zui will have no effect. Windows presents a helpful
pop-up in this case to notify about the lack of an appropriate installed
program to handle the file. However, due to an open issue
([zui/1379](https://github.com/brimdata/zui/issues/1379)) this failure is
currently "silent" on macOS and Linux, such that you will see a "Preparation
Complete" pop-up in Zui that indicates the extraction to the temporary file
was successful, but no application will open.

To fix this problem, ensure Wireshark or a similar utility is installed
and that you can open `.pcap` files outside of Zui by double-clicking them
in the general "files" utility for your operating system.
such application is installed or configured to open `.pcap` files, an error
will pop up when clicking the **Packets** button in Zui. To fix this problem,
ensure Wireshark or a similar utility is installed and that you can open
`.pcap` files outside of Zui by double-clicking them in the general "files"
utility for your operating system.

Note that it would be a misconfiguration to set Zui itself as your operating
system's default application for opening `.pcap` files, as this would make
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