📞 Event-Driven Customer Support & Fitness Routine Recommender

Welcome to the Event-Driven Customer Support & Fitness Routine Recommender project! This project is a web application that provides two main functionalities: a customer support system and a fitness routine recommender. Both features are designed to enhance user experience by automating processes and providing personalized services.

🚀 Features

1. Customer Support System:

   • Users can submit support tickets through a form.
   • Tickets are automatically classified and assigned to the appropriate support team based on the content.
   • Notifications are sent to the assigned team member via Discord.

2. Fitness Routine Recommender:

   • Users can input personal details to receive a personalized fitness routine.
   • The routine is sent to the user via Discord.
   • A weekly fitness routine is scheduled to be sent every Sunday.

🛠 Benefits

1. Automated Customer Support: Streamlines the support process by automatically classifying and assigning tickets, reducing response time and improving customer satisfaction.

2. Personalized Fitness Recommendations: Offers tailored fitness routines based on user input, enhancing user engagement and promoting healthier lifestyles.

3. Seamless Integration with Discord: Utilizes Discord for notifications, ensuring users and support teams receive timely updates and communications.

4. Efficient Workflow Management: Leverages Kestra for workflow orchestration, enabling efficient task automation and scheduling.

5. User-Friendly Interface: Provides an intuitive and easy-to-navigate interface, making it accessible for users of all technical levels.

6. Scalable Architecture: Built with Flask, allowing for easy scaling and deployment to accommodate growing user bases and feature expansions.

🛠️ Technologies Used

• Flask: A lightweight WSGI web application framework in Python.
• Kestra: A workflow orchestration tool used for managing and executing workflows.
• Discord: Used for sending notifications.
• HTML/CSS: For the frontend design.
• Python: For handling form submissions and API calls.

📂 Project Structure

• Frontend: Contains HTML and CSS files for the user interface.
• Backend: Flask application handling form submissions and API interactions.
• Workflows: Defined using Kestra for automating tasks like ticket classification and fitness routine scheduling.

📦 Installation

1. Clone the repository.
2. Install the required packages:

   pip install -r requirements.txt

3. Run the Flask application:

   python app.py

🎯 API Endpoints

Customer Support

• POST /customer_support: Submit a support ticket
  • Required fields: name, email, message

Fitness Routine

• POST /fitness-routine: Get personalized fitness routine
  • Required fields: name, age, gender, body_weight, parts, location, fitness_level, discord_webhook

🔒 Security

• All API keys and sensitive data should be stored in environment variables
• Discord webhooks should be kept private
• HTTPS is required for production deployment

📈 Future Improvements

• Add user authentication
• Implement real-time chat support
• Add more fitness routine customization options
• Create mobile app version
• Integrate with more messaging platforms

🤝 Contributing

Contributions are welcome! Please feel free to submit a Pull Request.

📧 Contact

For any inquiries, please contact us at [email protected].

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Enjoy using the Event-Driven Customer Support & Fitness Routine Recommender! 🎉