- There are three types of users: citizen, ASI (Assistant Sub Inspector) and SI (Sub Inspector). Citizen can register their complaint, download FIR and track the investigation; ASI receives the complaint and approves it; SI accepts a FIR and submits primary report.
- The citizen enters the following details for the FIR: Name, Age, Address, Date and time of Incident, Complaint
- The system will auto generate a number for the FIR. A Complaint will be a predefined list from which a citizen can select. (eg. Attempt to murder, theft, domestic violence, etc) and the system will automatically map the complaint to a section (eg. 344, 304, etc.) and category (murder, theft & robbery, domestic affairs, etc.) [eg. The complaint „domestic violence‟ will be categorized as „domestic affairs‟]
- Under each category of crime, there is one or more SI. Any complaint of a crime category will be allotted automatically to an SI of that category only.
- The citizen can also track the status of the FIR process. The status of the FIR process is updated by the SI.
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