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del mail +time limit #1844

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Jul 31, 2024
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del mail +time limit #1844

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del mail +time limit
pbivic Jun 19, 2024
eac0d09
Update FAQ.md
CharlesLR-sekoia Jun 19, 2024
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6 changes: 3 additions & 3 deletions docs/xdr/FAQ.md
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Expand Up @@ -58,9 +58,9 @@ Logs are available and displayed for 30 days in Sekoia.io, for standard contract

**Restoration process**

- The request must be made to [support@sekoia.io](mailto:support@sekoia.io)
- The request must be made to [support](https://support.sekoia.io)

- We try to restore in less than 48 working hours
- Rehydratation process will be launched within 48 working hours

- The data requested must be less than 12 months old (the end date of the requested period must be less than 365 days)

Expand Down Expand Up @@ -126,4 +126,4 @@ To avoid being blocked by our WAF, it is important to follow these best practice
!!! Note
Users sharing the same VPN exit point will be considered as a single user. Ensure that multiple users accessing the service through the same VPN do not collectively exceed the recommended limits.

By following these recommendations, you can improve the user experience and ensure smooth interaction with our product while respecting the security measures implemented by our WAF.
By following these recommendations, you can improve the user experience and ensure smooth interaction with our product while respecting the security measures implemented by our WAF.
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