feat(troubleshooting): introduce troubleshooting page

docs/getting_started/get_troubleshooting_tips.md

@@ -0,0 +1,29 @@
+# Get Troubleshooting Tips
+
+If you're having trouble signing in to Sekoia, get more information about signing in issues and fixing them.
+
+## Common Problems
+
+### WebSocket Problem
+
+If Sekoia.io can't maintain WebSocket connections on the browser, the web application won't automatically refresh with the new contents and a network connectivity error is displayed on top of the application.
+
+#### Troubleshooting Steps
+
+Step 1: Contact your network administrator
+
+Contact your network administrator to make sure they support WebSocket connections. Also ask it to review login attempts to the following url: app.sekoia.io/live
+
+Step 2: Collect and send us network logs
+
+If the problem persists, collect and send the network logs to us so we can investigate the situation further. You can collect network logs through through Google Chrome.
+
+1. Open Google Chrome and navigate to the following link: chrome://net-export/.
+2. Click Start Logging to Disk.
+3. Save the file as sekoiaNetlog.
+4. In another Chrome tab, open your Sekoia workspace.
+5. Use Sekoia as you normally do. When the problem occurs, go back to the chrome://net-export/ tab and click Stop Logging.
+6. Find the sekoiaNetlog file in the Downloads folder on your computer.
+7. Send us a message with the file attached.
+
+Note: If you don't use Chrome as your browser, send us a message and we'll help you resolve the issue.

mkdocs.yml

@@ -56,6 +56,7 @@ nav:
     - Notification examples: getting_started/notifications-Examples.md
   - 6. Manage API Keys: getting_started/manage_api_keys.md
   - 7. Sekoia regions: getting_started/regions.md
+  - 8. Troubleshooting Tips: getting_started/get_troubleshooting_tips.md
 - Sekoia.io XDR:
   - Introduction: xdr/index.md
   - Quick start guide: xdr/xdr_quick_start.md