feat: added Livechat_Block_Unverified_Contacts setting support

.changeset/clean-ravens-melt.md

@@ -5,5 +5,6 @@
 
 Added three new settings to control how the agent might be handled down to the Omnichannel queue, they are:
 - Livechat_Block_Unknown_Contacts: if the contact associated with the livechat visitor is unknown, the conversation won't be handled down to an agent;
-- Livechat_Contact_Verification_App: Defines the app that is going to be used to verify the contact;
-- Livechat_Request_Verification_On_First_Contact_Only: if the contact associated with the livechat visitor should be verified every time he starts a new conversation or only once.
+- Livechat_Block_Unverified_Contacts: if the contact has no verified channel, the conversation won't be handled down to an agent;
+- Livechat_Request_Verification_On_First_Contact_Only: if the contact associated with the livechat visitor should be verified every time he starts a new conversation or only once;
+- Livechat_Contact_Verification_App: Defines the app that is going to be used to verify the contact.

apps/meteor/app/livechat/server/lib/RoutingManager.ts

@@ -260,16 +260,27 @@ export const RoutingManager: Routing = {
  return room;
  }
 
+ // Note: this should either be 1 or 0, if he is verified or not, but since we have an array of channels instead of a set there is no strong
+ // guarantee that is the case :P
+ const isContactVerified =
+ (contact.channels?.filter((channel) => channel.verified && channel.name === room.source.type) || []).length > 0;
+
+ if (!isContactVerified && settings.get<boolean>('Livechat_Block_Unverified_Contacts')) {
+ logger.debug(
+ `Contact ${inquiry.v._id} is not verified and Livechat_Block_Unverified_Contacts is enabled so we can't handle him down to the queue`,
+ );
+ return room;
+ }
+
  const contactVerificationApp = settings.get('Livechat_Contact_Verification_App');
  // Note: Non-empty `Livechat_Contact_Verification_App` means the user has a Contact Verification App setup,
  // therefore, we must give the app control over the room
  if (contactVerificationApp !== '') {
  // Note: If it is not `Livechat_Request_Verification_On_First_Contact_Only` it means that even though the contact
  // was already verified, we must verify it again in order to handle the livechat conversation down to the queue
- const verifiedChannels = contact.channels?.filter((channel) => channel.verified && channel.name === room.source.type) || [];
  if (
  !settings.get<boolean>('Livechat_Request_Verification_On_First_Contact_Only') ||
- (verifiedChannels.length === 0 && settings.get<boolean>('Livechat_Block_Unverified_Contacts'))
+ (!isContactVerified && settings.get<boolean>('Livechat_Block_Unverified_Contacts'))
  ) {
  await unverifyContactChannel(contact, room.source.type, inquiry.v._id);
  return room;