Snipe-IT plugin for osTicket: Asset Integration Between osTicket & Snipe-IT

All credit for this initial plugin goes to Techno11. Origional git: https://github.com/Techno11/os-ticket-snipe-it Concept taken from: snipe/snipe-it#663 as well as the OST forums

Current function(s):

Parses incoming messages for [Asset_tag] or {Serial_Number}, and automatically adds a link to said asset or serial number in Snipe-IT.

eg:

I have a chromebook [588835] and it does not want to turn on

Will remove the square brackets and add a link, so that when someone clicks on 588835, it will take them to Snipe-IT's asset page.

Functions to be Developed

1. Ticket creation for an asset

• ie: Allow for a click box to be added to OST ticket creation page to indicate that the ticket is FOR a specific piece of hardware.

2. Ticket aggregation by asset type:

• in future perhaps add a link table which can be pulled and verified in an admin screen to allow for the editing and association of an asset to a help topic. Long-term this will allow for truly accurate organizational reporting.

To Install

Clone or Download master zip and extract into /include/plugins/mentioner and Install and enable as per normal osTicket Plugins

To configure

Visit the Admin-panel, select Manage => Plugins, choose the Mentioner plugin

• Option to Enable or disable the plugin
• Required: API Key for Snipe-IT. Directions to generate one are here
• Required: Snipe-IT URL, including HTTP(s) and slash (/) at end