feat: email verification support flow #21094
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@raquelmsmith what items do you think should be in the checklist? |
xrdt
reviewed
Mar 22, 2024
frontend/__snapshots__/scenes-other-verify-email--verify-email-invalid--dark.png
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Not sure we need the checklist if the link itself is valid. If we're going to keep it, could we avoid the initial layout shift by increasing the size of the panel? Screen.Recording.2024-03-22.at.1.21.43.PM.mp4 |
xrdt
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Mar 22, 2024
frontend/src/scenes/authentication/signup/verify-email/VerifyEmail.tsx
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xrdt
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xrdt
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frontend/src/scenes/authentication/signup/verify-email/VerifyEmail.tsx
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xrdt
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Mar 22, 2024
xrdt
approved these changes
Mar 22, 2024
raquelmsmith
requested changes
Mar 22, 2024
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📸 UI snapshots have been updated4 snapshot changes in total. 0 added, 4 modified, 0 deleted:
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📸 UI snapshots have been updated5 snapshot changes in total. 0 added, 5 modified, 0 deleted:
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📸 UI snapshots have been updated1 snapshot changes in total. 0 added, 1 modified, 0 deleted:
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raquelmsmith
approved these changes
Apr 3, 2024
| const checklist = [ | ||
| 'Wait 5 minutes. Sometimes it takes a bit for ISPs to deliver emails.', | ||
| 'Check your spam folder', | ||
| 'Check any firewalls you may have active', |
There was a problem hiding this comment.
Should we mention the quarantine thing here?
| 'Check any firewalls you may have active', | ||
| 'Ask your company IT department to allow any emails from @posthog.com', | ||
| "Make sure you can receive emails to your email address, especially if it's an alias", | ||
| 'Channel your inner hedgehog and take another peek at your inbox', |
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…mail.tsx Co-authored-by: Raquel Smith <[email protected]>
…mail.tsx Co-authored-by: Raquel Smith <[email protected]>
…mail.tsx Co-authored-by: Raquel Smith <[email protected]>
zlwaterfield
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Apr 3, 2024
frontend/src/scenes/authentication/signup/verify-email/VerifyEmail.tsx
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Problem
We have a lot of users that contact support when they run into email verification problems, often they are a quick solve from a short list of possible solutions. This is to help the user get to a solution quicker and take the load off our support.
Changes
Hide the request new link and contact support buttons behind a set of steps.
TODO
👉 Stay up-to-date with PostHog coding conventions for a smoother review.
Does this work well for both Cloud and self-hosted?
it doesn't have an impact