Updating Support goals to reflect Q1 goals #10122
Open
+16
−14
Conversation
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Updated Q1 goals
|
The latest updates on your projects. Learn more about Vercel for Git ↗︎
|
abigailbramble
requested review from
slshults,
darkopia,
benHPostHog,
charlescook-ph and
joethreepwood
joethreepwood
approved these changes
Dec 12, 2024
| - **Rationale:** More experts = fewer escalations | ||
| - **What we'll ship:** Issue coming soon | ||
| - **We'll know we're successful when:** Everyone is an expert in something and we have a playbook for learning when we hire next. | ||
| ### Streamline support workflow by implementing features in ZenHog (Haynes) |
There was a problem hiding this comment.
My approval isn't needed, but as fly-by feedback: I adore this goal. Love that we're building our own tools and that things that originally came out of a hackathon can continue to improve and become more useful!
darkopia
approved these changes
Dec 12, 2024
Co-authored-by: Joe Martin <[email protected]>
| - **Rationale:** Business as usual = A good start | ||
| - **What we'll ship:** [See issue](https://github.com/PostHog/meta/issues/246) | ||
| - **We'll know we're successful when:** We're regularly hitting 90% SLA achievement for Normal+ prio tickets. CSAT doesn't fall below 80%. | ||
| ### Improve efficiency and consistency of how we use Zendesk (Ben) |
There was a problem hiding this comment.
This is the only goal I think needs work - I can't tell what we are actually going to do here, as it's still written in quite a vague/corporate kind of way. Could we have a go at making this a bit more specific?
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
Updated goals to reflect our discussion around Q1 goals