This project is a business analysis assignment conducted by a group of Data Science students from the University of Economics, Ho Chi Minh City. The authors have utilized business models such as the Business Process Model and Notation (BPMN) and the Unified Modeling Language (UML) ... to analyze and improve the tour booking and execution process of Vietnam Tourist Trading & Service Company Limited. The aim is to enhance the quality of service and customer experience. The authors have modeled the current process, proposed a new process, identified system requirements, and modeled these requirements for the new system. (Note: The content of the report is written entirely in Vietnamese)
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- Rich Picture
- Stakeholder Map 2x2
- BPMN
- Fishbone Diagrams
- Usecase
- ERD
