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[Doc Improvement][Update feedback] #11647

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24 changes: 18 additions & 6 deletions msteams-platform/feedback.md
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Expand Up @@ -16,7 +16,18 @@ Use **Azure Admin Center** or **Microsoft 365 Admin Center** for any **business-
|:------------|:------------|
| **Microsoft Teams product issues and failures** | If you have a Premier support contract for :::image type="icon" source="assets/icons/microsoft-icon.png"::: Microsoft 365, visit the Microsoft 365 Admin Center and use the Support menu to [open a service request](https://admin.microsoft.com/). |
| **Azure help and support** | If you have a paid Azure subscription, visit the Azure Admin Center to [open a ticket](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportreq). |
| **General questions about Teams** | If you have general questions on Teams, submit your questions on :::image type="icon" source="assets/icons/microsoft-icon.png"::: [Microsoft Teams Community](https://answers.microsoft.com/msteams/forum).|
| **General questions about Teams** | If you have general questions on Teams, submit your questions on :::image type="icon" source="assets/icons/microsoft-icon.png"::: [Microsoft Teams Community](https://answers.microsoft.com/). Search for msteams forum in the **Search the community** box.|

## Developer support channels

To inquire about general questions related to Copilot and Copilot samples use the following community groups. Use the [Microsoft 365 Admin Center](https://admin.microsoft.com/Adminportal/Home#/homepage) for any business-critical issues that need SLA (service level agreement) based support and [Microsoft Q&A](/answers/tags/466/copilot-m365-development) for general questions.

| **Support channel category** | **Channel** |
|:------------|:------------|
| Microsoft 365 Copilot service issues, development issues, and limited advisory support. | If you have a Premier/Unified support agreement for Microsoft 365, visit the [Microsoft 365 Admin Center](https://admin.microsoft.com/Adminportal/Home#/homepage) and use the Support menu to open a service request. |
| General questions about Microsoft 365 Copilot | If you have general questions on Microsoft 365 Copilot, submit your questions on [Microsoft Q&A](/answers/tags/466/copilot-m365-development). |
| Developer community help | [Microsoft Q&A](/answers/) exists as the home of technical questions and answers for Microsoft products. Use the [Microsoft 365 Copilot Development](/answers/tags/466/copilot-m365-development.html) tag to post questions, connect with other developers, and submit answers. |
| Extensibility samples | Submit issues and ask general questions related to samples using the respective Microsoft 365 Copilot [extensibility samples](/microsoft-365-copilot/extensibility/samples) GitHub repositories. |

## Developer community help

Expand All @@ -40,8 +51,8 @@ Submit issues and ask general questions related to SDK and samples using the com
| **Community channel** | **Contact** |
|:----------------------|:------------|
| **Platform outages** | Check if your issue is already raised on [Teams platform outages](https://aka.ms/TeamsPlatform/Outages) before you raise one. |
| **Samples** | Submit issues with samples to respective [Microsoft Teams Samples](https://github.com/OfficeDev/Microsoft-Teams-Samples) repository.|
| **Teams Toolkit or TeamsFx SDK and CLI issues** | <ul><li> :::image type="icon" source="assets/icons/GitHub-icon.png"::: [GitHub Issues](https://github.com/OfficeDev/TeamsFx/issues): Create new issues on the [TeamsFx (Microsoft Teams Framework) GitHub repository](https://github.com/OfficeDev/TeamsFx) to report issues or raise feature request. We recommend using GitHub issues for queries and to receive community help. <li> :::image type="icon" source="assets/icons/stack-overflow-icon.png"::: [Stack Overflow](https://stackoverflow.com/questions/tagged/teams-toolkit): Use the `teams-toolkit` tag to post questions. Follow the Stack Overflow guidelines such as provide a descriptive title, a concise problem statement, and details to reproduce the issue. Feature requests or broad questions are off-topic. </li> </ul> |
| **Samples** | <ul> <li> Submit issues with samples to respective [Microsoft Teams Samples](https://github.com/OfficeDev/Microsoft-Teams-Samples) repository. </li> <li> Submit issues with samples to respective [Microsoft 365 Copilot extensibility samples repository](https://github.com/OfficeDev/Copilot-for-M365-Plugins-Samples). |
| **Teams Toolkit or TeamsFx SDK and CLI issues** </li> </ul> | <ul><li> :::image type="icon" source="assets/icons/GitHub-icon.png"::: [GitHub Issues](https://github.com/OfficeDev/TeamsFx/issues): Create new issues on the [TeamsFx (Microsoft Teams Framework) GitHub repository](https://github.com/OfficeDev/TeamsFx) to report issues or raise feature request. We recommend using GitHub issues for queries and to receive community help. <li> :::image type="icon" source="assets/icons/stack-overflow-icon.png"::: [Stack Overflow](https://stackoverflow.com/questions/tagged/teams-toolkit): Use the `teams-toolkit` tag to post questions. Follow the Stack Overflow guidelines such as provide a descriptive title, a concise problem statement, and details to reproduce the issue. Feature requests or broad questions are off-topic. </li> </ul> |
| **Bot and Message extension SDK issues or suggestions** | Submit issues and feature requests to the SDK repository for your bot's language ([C#](https://github.com/Microsoft/botbuilder-dotnet/), [JavaScript](https://github.com/Microsoft/botbuilder-js), or [Python](https://github.com/Microsoft/botbuilder-python)). Post How-to questions at [Stack Overflow](https://stackoverflow.com/questions/tagged/botframework%20microsoft-teams) using the `botframework` and `microsoft-teams` tag. |
| **Tabs (TeamsJS) issues or suggestions** | Submit issues and feature requests to the [Microsoft Teams JavaScript client library (TeamsJS)](https://github.com/OfficeDev/microsoft-teams-library-js/issues) for tabs. Use the `microsoft-teams` tag to post how-to questions about TeamsJS at [Stack Overflow](https://stackoverflow.com/questions/tagged/microsoft-teams). |
| **Live Share SDK issues or suggestions** | Submit issues and feature requests to the SDK repository for [Live Share SDK](https://github.com/microsoft/live-share-sdk). Use the `live-share` and `microsoft-teams` tag to post how-to questions about the SDK at [Stack Overflow](https://stackoverflow.com/questions/tagged/live-share+microsoft-teams). |
Expand All @@ -52,8 +63,8 @@ Submit documentation feedback or updates using the community help channels.

| **Community channel** | **Contact** |
|:--------------------------|:--------------------------|
| **Documentation issues** | To open an issue on the [Microsoft Teams documentation GitHub](https://github.com/MicrosoftDocs/msteams-docs) repository, select **Open a documentation issue** in the **Platform Docs feedback** section available at the footer of the documentation.<br/><br/>:::image type="content" source="assets/images/platform-docs-feedback.png" alt-text="Screenshot shows the option to open a documentation issue for platfrom docs."::: <br><br/> You can also select whether the article was helpful or not on the article’s page. Select :::image type="icon" source="assets/icons/feedback-icon.png" border="false"::: **Feedback** in the upper-right corner of the article. Select **Yes** or **No**, provide additional context in the text field and select **Submit**. <br/>:::image type="content" source="assets/images/community-feedback.png" alt-text="Screenshot shows the feedback option in the article.":::<br> If you want to provide additional feedback, you can reach out to the community help through [Microsoft Q&A](#developer-community-forums).|
|**Documentation updates**|Select **Edit** at the top right of the article you want to update, and submit a pull request to the :::image type="icon" source="assets/icons/GitHub-icon.png"::: [Microsoft Teams documentation GitHub](https://github.com/MicrosoftDocs/msteams-docs) repository. <br /> :::image type="content" source="assets/images/community-feedback-edit.png" alt-text="edit option":::|
| **Documentation issues** |<ul> <li> To open an issue on the [Microsoft Teams documentation GitHub](https://github.com/MicrosoftDocs/msteams-docs) repository, select **Open a documentation issue** in the **Platform Docs feedback** section available at the footer of the documentation.<br/><br/>:::image type="content" source="assets/images/platform-docs-feedback.png" alt-text="Screenshot shows the option to open a documentation issue for platfrom docs."::: <br><br/> You can also select whether the article was helpful or not on the article’s page. Select :::image type="icon" source="assets/icons/feedback-icon.png" border="false"::: **Feedback** in the upper-right corner of the article. Select **Yes** or **No**, provide additional context in the text field and select **Submit**. <br/>:::image type="content" source="assets/images/community-feedback.png" alt-text="Screenshot shows the feedback option in the article.":::<br> If you want to provide additional feedback, you can reach out to the community help through [Microsoft Q&A](#developer-community-forums). </li> <li> To open an issue on the Microsoft 365 Copilot GitHub, select **Edit** at the top right of the article you want to update an [open an issue](https://github.com/MicrosoftDocs/m365copilot-docs/issues) on the [Microsoft 365 Copilot Extensibility GitHub](https://github.com/MicrosoftDocs/m365copilot-docs/blob/main/docs/index.md) repository. </li> </ul>|
|**Documentation updates**| <ul> <li> For Teams documentation: Select **Edit** at the top right of the article you want to update, and submit a pull request to the :::image type="icon" source="assets/icons/GitHub-icon.png"::: [Microsoft Teams documentation GitHub](https://github.com/MicrosoftDocs/msteams-docs) repository. <br /> :::image type="content" source="assets/images/community-feedback-edit.png" alt-text="edit option"::: </li> <li> For Microsoft 365 Copilot: Select **Edit** at the top right of the article you want to update and submit a pull request to the [Microsoft 365 Copilot Extensibility GitHub](https://github.com/MicrosoftDocs/m365copilot-docs/blob/main/docs/index.md) repository. </li> </ul>|

### Feature request and general help

Expand All @@ -67,4 +78,5 @@ Suggest a feature or vote up existing feature requests.

## See also

[TeamsJS library reference](/javascript/api/overview/msteams-client)
* [TeamsJS library reference](/javascript/api/overview/msteams-client)
* [Microsoft 365 Copilot reference](/microsoft-365-copilot/microsoft-365-copilot-overview)