10.0 so helpdesk

helpdesk_close_tickets/__init__.py

@@ -0,0 +1,5 @@
+# -*- coding: utf-8 -*-
+# © 2016 Jarsa Sistemas, S.A. de C.V.
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl.html).
+
+from . import models

helpdesk_close_tickets/__manifest__.py

@@ -0,0 +1,27 @@
+# -*- coding: utf-8 -*-
+# © 2016 Jarsa Sistemas, S.A. de C.V.
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl.html).
+
+{
+    "name": "Close Tickets",
+    "summary": "Close Tickets",
+    "version": "10.0.1.0.0",
+    "category": "Hidden",
+    "website": "https://www.jarsa.com.mx/",
+    "author": "JARSA Sistemas, S.A. de C.V.",
+    "license": "AGPL-3",
+    "installable": True,
+    "depends": [
+        'helpdesk',
+    ],
+    "data": [
+        'data/template.xml',
+        'data/ir_cron.xml',
+        'data/ir_action_server.xml',
+        'data/config_parameter_data.xml',
+        'data/ir_filters.xml',
+        'data/base_action_rule.xml',
+    ],
+    "demo": [
+    ]
+}

helpdesk_close_tickets/data/base_action_rule.xml

@@ -0,0 +1,13 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo noupdate="1">
+	<record id="close_ticket_for_time" model="base.action.rule">
+		<field name="name">Close ticket for time</field>
+		<field name="kind">on_write</field>
+		<field name="model_id" ref="helpdesk_close_tickets.model_helpdesk_ticket"/>
+		<field name="filter_pre_id" ref="helpdesk_close_tickets.filter_tickets_touch"></field>
+		<field name="filter_pre_domain">[('stage_id', '=', 9)]</field>
+		<field name="filter_id" ref="helpdesk_close_tickets.filter_close"></field>
+		<field name="filter_domain">[('stage_id', 'in', [3])]</field>
+		<field name="server_action_ids" eval="[(6, 0, [ref('helpdesk_close_tickets.action_email_close_ticket')])]"/>
+	</record>
+</odoo>

helpdesk_close_tickets/data/config_parameter_data.xml

@@ -0,0 +1,7 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo noupdate='1'>
+	<record id="helpdesk_auto_close_parameter" model="ir.config_parameter">
+        <field name="key">helpdesk_auto_close</field>
+        <field name="value">5/9</field>
+    </record>
+</odoo>

helpdesk_close_tickets/data/ir_action_server.xml

@@ -0,0 +1,39 @@
+<?xml version="1.0"?>
+<odoo>
+	<record id="action_email_close_ticket" model="ir.actions.server">
+		<field name="name">Close Ticket</field>
+		<field name="model_id" ref="helpdesk_close_tickets.model_helpdesk_ticket"/>
+		<field name="condition">True</field>
+		<field name="type">ir.actions.server</field>
+		<field name="state">email</field>
+		<field name="sequence">99</field>
+		<field name="email_from">${object.rating_get_rated_partner_id().email_formatted | safe}</field>
+		<field name="email_to">${('' if object.partner_id and object.partner_id.email and object.partner_id.email==object.partner_email else object.partner_email|safe)}</field>
+		<field name="partner_to">${object.partner_id and object.partner_id.email and object.partner_id.email==object.partner_email and object.partner_id.id or False}</field>
+		<field name="template_id" ref="email_template_close_tickets"/>
+		<field name="subject">${object.display_name}</field>
+		<field name="body_html"><![CDATA[
+<div style="padding:0px;width:600px;margin:auto;background: #FFFFFF repeat top /100%;color:#777777">
+    <table cellspacing="0" cellpadding="0" style="width:600px;border-collapse:collapse;background:inherit;color:inherit">
+        <tbody><tr>
+            <td valign="center" width="200" style="padding:10px 10px 10px 5px;font-size: 12px">
+                <img src="/logo.png" style="padding: 0px; margin: 0px; height: auto; width: 80px;" alt="${user.company_id.name}">
+            </td>
+        </tr></tbody>
+    </table>
+</div>
+<div style="padding:0px;width:600px;margin:auto;background: #FFFFFF repeat top /100%;color:#777777">
+    <p>Dear ${object.partner_id.name or 'Madam, Sir'},</p>
+    <p>This automatic message informs you that we have determined your ticket (reference ${object.id}) because you have not received an answer on your part.</p>
+    <p>We hope that the services provided have fulfilled their expectations. If you have more questions or comments, please do not hesitate to reply to this email to re-open your ticket. Thank you for your cooperation.</p>
+    <p>Kind regards, ${object.team_id.name or 'Helpdesk'} Team.</p>
+</div>
+<div style="padding:0px;width:600px;margin:auto; margin-top: 10px; background: #fff repeat top /100%;color:#777777">
+    ${user.signature | safe}
+    <p style="font-size: 11px; margin-top: 10px;">
+        <strong>Sent by ${user.company_id.name} using <a href="www.odoo.com" style="text-decoration:none; color: #875A7B;">Odoo</a></strong>
+    </p>
+</div>
+		]]></field>
+	</record>
+</odoo>

helpdesk_close_tickets/data/ir_cron.xml

@@ -0,0 +1,15 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <data>
+        <record id="ir_cron_scheduler_invoice_email" model="ir.cron">
+            <field name="name">Helpdesk Close Tickets  Cron</field>
+            <field name="user_id" ref="base.user_root"/>
+            <field name="interval_number">1</field>
+            <field name="interval_type">days</field>
+            <field name="numbercall">-1</field>
+            <field eval="False" name="doall"/>
+            <field eval="'helpdesk.ticket'" name="model"/>
+            <field eval="'close_tickets'" name="function"/>
+        </record>
+    </data>
+</odoo>

helpdesk_close_tickets/data/ir_filters.xml

@@ -0,0 +1,19 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <record id="filter_close" model="ir.filters">
+        <field name="name">Stage for no close</field>
+        <field name="model_id">helpdesk.ticket</field>
+        <field name="domain">[('stage_id', 'in', [3])]</field>
+        <field eval="False" name="user_id"/>
+        <field name="is_default" eval="True"/>
+        <field name="context">{}</field>
+    </record>
+    <record id="filter_tickets_touch" model="ir.filters">
+        <field name="name">Stage close</field>
+        <field name="model_id">helpdesk.ticket</field>
+        <field name="domain">[('stage_id', '=', 9)]</field>
+        <field eval="False" name="user_id"/>
+        <field name="is_default" eval="True"/>
+        <field name="context">{}</field>
+    </record>
+</odoo>

helpdesk_close_tickets/data/template.xml

@@ -0,0 +1,37 @@
+<?xml version="1.0"?>
+<odoo>
+<record id="email_template_close_tickets" model="mail.template">
+            <field name="name">Close Tickets</field>
+            <field name="email_from">${object.rating_get_rated_partner_id().email_formatted | safe}</field>
+            <field name="subject">${object.display_name}</field>
+            <field name="email_to">${('' if object.partner_id and object.partner_id.email and object.partner_id.email==object.partner_email else object.partner_email|safe)}</field>
+            <field name="partner_to">${object.partner_id and object.partner_id.email and object.partner_id.email==object.partner_email and object.partner_id.id or False}</field>
+            <field name="model_id" ref="helpdesk_close_tickets.model_helpdesk_ticket"/>
+            <field name="auto_delete" eval="True"/>
+            <field name="body_html"><![CDATA[
+<div style="padding:0px;width:600px;margin:auto;background: #FFFFFF repeat top /100%;color:#777777">
+    <table cellspacing="0" cellpadding="0" style="width:600px;border-collapse:collapse;background:inherit;color:inherit">
+        <tbody><tr>
+            <td valign="center" width="200" style="padding:10px 10px 10px 5px;font-size: 12px">
+                <img src="/logo.png" style="padding: 0px; margin: 0px; height: auto; width: 80px;" alt="${user.company_id.name}">
+            </td>
+        </tr></tbody>
+    </table>
+</div>
+<div style="padding:0px;width:600px;margin:auto;background: #FFFFFF repeat top /100%;color:#777777">
+    <p>Dear ${object.partner_id.name or 'Madam, Sir'},</p>
+    <p>This automatic message informs you that we have determined your ticket (reference ${object.id}) because you have not received an answer on your part.</p>
+    <p>We hope that the services provided have fulfilled their expectations. If you have more questions or comments, please do not hesitate to reply to this email to re-open your ticket. Thank you for your cooperation.</p>
+    <p>Kind regards, ${object.team_id.name or 'Helpdesk'} Team.</p>
+</div>
+<div style="padding:0px;width:600px;margin:auto; margin-top: 10px; background: #fff repeat top /100%;color:#777777">
+    ${user.signature | safe}
+    <p style="font-size: 11px; margin-top: 10px;">
+        <strong>Sent by ${user.company_id.name} using <a href="www.odoo.com" style="text-decoration:none; color: #875A7B;">Odoo</a></strong>
+    </p>
+</div>
+            ]]>
+			</field>
+        </record>
+</odoo>
+

helpdesk_close_tickets/models/__init__.py

@@ -0,0 +1,5 @@
+# -*- coding: utf-8 -*-
+# Copyright 2016, Jarsa Sistemas, S.A. de C.V.
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl.html).
+
+from . import helpdesk_ticket

helpdesk_close_tickets/models/helpdesk_ticket.py

@@ -0,0 +1,27 @@
+# -*- coding: utf-8 -*-
+# Copyright 2016, Jarsa Sistemas, S.A. de C.V.
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl.html).
+
+from odoo import api, fields, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = 'helpdesk.ticket'
+
+    @api.model
+    def close_tickets(self):
+        parameter = self.env['ir.config_parameter'].get_param(
+            'helpdesk_auto_close', False)
+        if parameter:
+            value = parameter.split('/')
+        tickets_authorized = self.search([('stage_id', '=', int(value[1]))])
+        stage_close = self.env['helpdesk.stage'].search([
+            ('is_close', '=', True)], order='sequence', limit=1).id
+        for ticket in tickets_authorized:
+            times = [fields.Datetime.from_string(x)
+                     for x in ticket.message_ids.mapped('date')]
+            date_end = times[0]
+            date_now = fields.Datetime.from_string(fields.Datetime.now())
+            direfencia = date_now - date_end
+            if direfencia.days >= int(value[0]):
+                ticket.stage_id = stage_close

helpdesk_merge_tickets/wizards/wizard_merge.py

@@ -43,23 +43,15 @@ def merge(self):
                 attachments = self.env['ir.attachment'].search([
                     ('res_model', '=', 'helpdesk.ticket'),
                     ('res_id', '=', line.id)])
-                followers = self.env['mail.followers'].search([
-                    ('res_model', '=', 'helpdesk.ticket'),
-                    ('res_id', '=', line.id)])
+                attachments.write({
+                    'res_id': main.id,
+                    'res_name': main.name,
+                })
+                line.message_ids.write({
+                    'res_id': main.id,
+                    'record_name': main.name,
+                })
+                line.message_follower_ids.write({'res_id': main.id})
 
-                for follower in followers:
-                    if (follower.partner_id not in
-                            main.message_follower_ids.mapped('partner_id')):
-                        follower.write({'res_id': main.id})
-                for attachment in attachments:
-                    attachment.write({
-                        'res_id': main.id,
-                        'res_name': main.name,
-                    })
-                for msg in line.message_ids:
-                    msg.write({
-                        'res_id': main.id,
-                        'record_name': main.name,
-                    })
                 if line.id != main.id:
                     line.unlink()