Rn stg 18dec

docs/raise-a-service-request.md

@@ -1,3 +1,139 @@
 # Raise a service request
 
-Click [here](https://go.gov.sg/seed-techpass-support) to raise a service request.
+<!--Click [here](https://go.gov.sg/seed-techpass-support) to raise a service request.-->
+
+The TechPass-SEED Service Desk is available on the SGTS Customer portal.  If users experiencing issues with TechPass or SEED, they can raise a support request via the new TechPass-SEED Service Desk. 
+
+This topic guides you how to raise a support request via the TechPass-SEED Service Desk.
+
+## Audience
+
+- Users with a TechPass account and who require general assistance with TechPass or SEED.  
+- Users with TechPass account issues that prevent them from accessing SGTS services or authenticating their logins with TechPass.
+
+
+## Submit service request
+
+Based on the below conditions, choose the appropriate flow to submit a service request.
+
+|Action|User status|
+|---|---|
+[Sign up for SGTS customer portal account](#sign-up-for-sgts-customer-portal-account)| If you are a user without SHIP-HATS subscription and no SGTS customer portal account.|
+[Log in to SGTS Customer portal account](#log-in-to-sgts-customer-portal-account)|If you are a user with SGTS customer portal account.|
+|[Submit Service request (SR) via Atlassian account](#submit-sr-via-atlassian-account) | If you are SHIP-HATS user with an Atlassian account.|
+
+
+## Sign up for SGTS customer portal account
+
+1. Click [here](https://go.gov.sg/seed-techpass-support).  The **Help Center** page is displayed.
+
+    ![Help Center](/assets/support/help-center.png)
+
+2. Enter your **Email address** based on the following conditions:
+
+- If you have a TechPass account, enter the Email address associated with your TechPass account.
+- If you do not have a TechPass account, use your official corporate Email address.
+
+3. Click **Next**.
+
+    If you see the following page, it indicates that you do not yet have an SGTS customer portal account. Please proceed to sign up for one.
+
+    ![sign-up-for-customer-portal-acct](/assets/support/sign-up-for-customer-portal-acct.png)
+
+4. Click **Sign up with password**. 
+
+    You will receive a confirmation email at the provided Email address.
+
+    ![](/assets/support/check-email.png)
+
+5. Check your email for a confirmation link and click **Sign up**.
+
+    ![](/assets/support/sign-up-email.png)
+
+6. Enter your **Full name** and **Choose a password**. Remember this **Email address** and **password** for future logins.
+
+    ![](/assets/support/signup-to-continue.png)
+
+7. Click **Sign up** to complete the account setup.
+
+    Once your customer portal account is created, you will be able to access the **TechPass-SEED Service Desk**.
+
+8. Provide the required details and submit the SR or issue.
+
+    ![](/assets/support/raise-sr.png)
+
+## Log in to SGTS customer portal account
+
+1. Click [here](https://go.gov.sg/seed-techpass-support).  The **Help Center** page is displayed.
+
+    ![Help Center](/assets/support/help-center.png)
+
+2. Enter the **Email address** associated with your TechPass account and click **Next**.
+
+    ![](/assets/support/log-into-customer-portal-acct.png)
+
+3. Enter your SGTS customer portal account **Password** and click **Continue**.
+
+    ![](/assets/support/enter-customer-portal-acct-pwd.png)
+
+    You will be able to access the TechPass-SEED Service Desk.
+
+4. Provide the required details and submit the SR.
+
+    ![](/assets/support/raise-sr.png)
+
+## Submit SR via Atlassian account
+
+1. Click [here](https://go.gov.sg/seed-techpass-support).  The **Help Center** page is displayed.
+
+    ![Help Center](/assets/support/help-center.png)
+
+2. Enter the **Email address** associated with your TechPass and click **Next**.
+    - If you are experiencing access issues, such as needing to reconfigure Multi-Factor Authentication (MFA) due to a device change and your TechPass account is tied to Atlassian but you cannot access it, enter your personal email address.
+
+    ![](/assets/support/log-into-customer-portal-acct.png)
+
+4. Click **Continue with Atlassian account**.
+
+    ![](/assets/support/cont-atlassian-sh.png)
+
+5.  Click **Continue**.
+
+   ![](/assets/support/atlassian1-sh.png)
+
+5. Enter your Atlassian Account password and click Log in.
+
+   ![](/assets/support/sh-atlassian.png)
+
+6. Click Verify to authenticate your login using TechPass.
+
+   ![](/assets/support/verify1-sh.png)
+
+7. Click Log in to proceed with the TechPass authentication.
+
+    ![](/assets/support/verify-sh.png)
+
+8. Select your TechPass account.
+
+    ![](/assets/support/tp-account-sh.png)
+
+9. Provide the required details and submit the SR or issue.
+
+    ![](/assets/support/raise-sr.png)
+
+
+For direct support or further clarification, contact [email protected].
+
+
+
+
+
+
+
+
+
+
+
+
+
+

docs/support/techpass-status.md

@@ -10,13 +10,27 @@ No upcoming scheduled maintenance activity.
 
 ## Ongoing incidents
 
-| Date | 02 July 2024|
+| Date  | 18 December 2024 |
+|---|---|
+| **Issue summary** | TechPass has detected an intermittent issue affecting some users' ability to access Microsoft Sentinel on the Azure portal.<br><br>**Impact**<br>Users may experience difficulties accessing Microsoft Sentinel. However, sign-ins to downstream applications remain unaffected.<br><br>*Posted on: 18 December 2024, 11:27 SGT* |
+
+
+| Date | 03 December 2024 |
 | ------ | ------- |
-| **Issue summary** | We have detected some issues with our account creation service. The team is currently investigating and assessing the impact. We will update everyone as soon as we have more information and notify you of any impacts.<br><br>*Posted on: 02 July 2024, 16:00 SGT*|
+| **Issue summary** | TechPass has detected an issue where new users are unable to sign up on the TechPass portal when using certain GSIB machines. This issue occurs specifically on the sign-up page where the CAPTCHA fails to load. The team is currently investigating the matter.<br><br>**Impact**<br>Users attempting to access the sign-up page from GSIB machines may be unable to complete the sign-up process.<br><br>**Workaround**<br>Users encountering this issue are advised to log a ticket with us at [https://go.gov.sg/seed-techpass-support](https://go.gov.sg/seed-techpass-support). The team will assist in inviting the users.<br><br>*Posted on: 03 December 2024, 16:00 SGT* |
 
 
 ## Previous incidents
 
+| Date | 26 November 2024 |
+| ------ | ------- |
+| **Issue summary** | **Resolved**<br>The issue causing delays in the delivery of emails sent from TechPass has been resolved. We will continue to monitor the situation to ensure no further disruptions.<br><br>*Updated on: 27 November 2024, 09:00 SGT*<br><br>**Investigating**<br>TechPass identified issues causing delays in the delivery of emails and began investigating the matter.<br><br>**Impact**<br>Users experienced delays in receiving emails via TechPass.<br><br>**Issue start time:** 26 November 2024, 12:00 SGT<br><br>**Workaround**<br>No workaround was necessary as the issue has been resolved.<br><br>*Posted on: 26 November 2024, 12:12 SGT* |
+
+
+| Date | 02 July 2024 |
+| ------ | ------- |
+| **Issue summary** | **Resolved**<br>The issue has been resolved. We will continue to monitor the situation for any relapse.<br><br>*Updated on: 02 July 2024, 18:00 SGT*<br><br>**Investigating**<br>We detected some issues with our account creation service and began investigating the impact.<br><br>**Impact**<br>Users were temporarily unable to create new accounts.<br><br>**Issue start time:** 02 July 2024, 14:00 SGT<br><br>**Workaround**<br>No workaround was necessary as the issue has been resolved.<br><br>*Posted on: 02 July 2024, 16:00 SGT* |
+
 | Date | 01 March 2023 |
 | ------ | ------- |
 | **Issue summary** | **Resolved**<br>The issue has been resolved. We will continue to monitor the situation for any relapse.<br><br>*Updated on: 01 March 2023, 19:00 SGT*<br><br>**Investigating**<br>We are investigating an intermittent issue with TechPass logins.<br><br>**Impact**<br>You may be unable to log in to applications and services that require TechPass.<br><br>**Issue start time:** 01 March 14:30 SGT<br><br>**Workaround**<br>You may try clearing your internet browser cache or logging in using an incognito browser.<br><br>Further details will be provided as more information becomes available.<br><br>*Posted on: 01 March 2023, 16:10 SGT*|

docs/whats-new/staging-release-notes.md

@@ -1,5 +1,16 @@
 # Staging release notes
 
+## December 2024
+
+**18 December 2024**
+
+Frontend version: 1.0.0-20241216.1632  | Backend version: 1.143.8-20241217.1511
+
+| Type   | Change | Description  |
+|---|---|---|
+| **Change** | Enhanced mobile number validation | Error will be returned when inviting user with an invalid SG mobile format in production environment. <br><br>To facilitate testing, non-production environments are not subject to the same validation. |
+
+
 ## November 2024
 
 **06 November 2024**

docs/whats-new/whats-new.md

@@ -5,12 +5,12 @@ This page summarises the new features, improvements and bug fixes completed in e
 ## Latest changes
 
 **Production release notes**
-- [Production release October 2024](whats-new/production-release-notes?id=october-2024)
+- [Production release November 2024](whats-new/production-release-notes?id=november-2024)
 
  [**View all production release notes**](/whats-new/production-release-notes)
 
 
 **Staging release notes**
-- [Staging release November 2024](whats-new/staging-release-notes?id=november-2024)
+- [Staging release December 2024](whats-new/staging-release-notes?id=december-2024)
 
  [**View all staging release notes**](/whats-new/staging-release-notes)