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Create Blog Post “2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals” #7746

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Create Blog Post “2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals” #7746

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---
# Originally published at the following URL
source_url: https://www.gao.gov/products/gao-24-106632
source: gao
date: 2024-06-06
title: "Federal customer experience: OMB has taken actions to implement
cross-agency priority goals"
deck: "In 2021, the President’s Management Agenda identified federal customer experience as a priority area for improvement. To implement this priority area, the Office of Management and Budget (OMB) set two long-term, cross-agency priority (CAP) goals. In this study, the Government Accountability Office (GAO) reviews OMB and selected federal agencies' efforts towards these CAP goals. Learn about actions taken by OMB and selected High Impact Service Providers (HISPs), how OMB has facilitated interagency collaboration, and the extent to which OMB has overseen and assessed progress on these CAP goals."
summary: "In 2021, the President’s Management Agenda identified federal customer experience as a priority area for improvement. To implement this priority area, the Office of Management and Budget (OMB) set two long-term, cross-agency priority (CAP) goals. In this study, the Government Accountability Office (GAO) reviews OMB and selected federal agencies' efforts towards these CAP goals. Learn about actions taken by OMB and selected High Impact Service Providers (HISPs), how OMB has facilitated interagency collaboration, and the extent to which OMB has overseen and assessed progress on these CAP goals."
# See all topics at https://digital.gov/topics
topics:
- user-centered-design
- human-centered-design
- customer-experience
- best-practices
- governance
- accessibility
- digital-service-delivery
slug: federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals
# Controls how this page appears across the site
# 0 -- hidden
# 1 -- visible
weight: 1
---