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@@ -102,11 +102,12 @@ Given the significance of the services they provide and the requirements in Exec | |
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When crafting the customer feedback surveys, high-impact service providers include three prompts: | ||
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1. This [interaction / service] increased my trust in [provider]. | ||
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1. This `[interaction / service]` increased my trust in `[provider]`. | ||
2. What about this interaction made the difference? **OR** What could have been better? | ||
3. Anything else you want us to know about your experience? | ||
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To learn more about the survey framework, including question wording and branching logic, check out pages 9-12 of OMB Circular A-11; Section 280.14 How should HISPs collect and submit "post-transaction" feedback data? | ||
To learn more about the survey framework, including question wording and branching logic, check out pages 9-12 of [OMB Circular A-11 (PDF, 376 KB, 14 pages)](https://www.whitehouse.gov/wp-content/uploads/2018/06/s280.pdf); Section 280.14: "How should HISPs collect and submit 'post-transaction' feedback data?" | ||
{{< /note >}} | ||
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## Connect with others interested in transforming customer experience and service delivery | ||
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@@ -119,4 +120,4 @@ Digital.gov provides information and resources for federal agencies related to w | |
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Contact OMB’s Office of the Federal CIO at [[email protected]](mailto:[email protected]) with any questions about interpretations of the law and guidance. | ||
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{{< /note >}} | ||
{{< /note >}} |