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Updated formatting in HISP note
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makaylahipke authored Dec 3, 2024
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Expand Up @@ -102,11 +102,12 @@ Given the significance of the services they provide and the requirements in Exec

When crafting the customer feedback surveys, high-impact service providers include three prompts:

1. This [interaction / service] increased my trust in [provider].

1. This `[interaction / service]` increased my trust in `[provider]`.
2. What about this interaction made the difference? **OR** What could have been better?
3. Anything else you want us to know about your experience?

To learn more about the survey framework, including question wording and branching logic, check out pages 9-12 of OMB Circular A-11; Section 280.14 How should HISPs collect and submit "post-transaction" feedback data?
To learn more about the survey framework, including question wording and branching logic, check out pages 9-12 of [OMB Circular A-11 (PDF, 376 KB, 14 pages)](https://www.whitehouse.gov/wp-content/uploads/2018/06/s280.pdf); Section 280.14: "How should HISPs collect and submit 'post-transaction' feedback data?"
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## Connect with others interested in transforming customer experience and service delivery
Expand All @@ -119,4 +120,4 @@ Digital.gov provides information and resources for federal agencies related to w

Contact OMB’s Office of the Federal CIO at [[email protected]](mailto:[email protected]) with any questions about interpretations of the law and guidance.

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