Create Blog Post “2024/06/2024-06-28-federal-customer-experience-omb-…

…has-taken-actions-to-implement-cross-agency-priority-goals”

content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md

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+---
+# Originally published at the following URL
+source_url: https://www.gao.gov/products/gao-24-106632
+source: gao
+date: 2024-06-06
+title: Federal customer experience OMB has taken actions to implement
+  cross-agency priority goals
+deck: "The 2021 President’s Management Agenda prioritizes enhancing federal
+  customer experience, leading the Office of Management and Budget (OMB) to set
+  two long-term goals: improving service experiences and key life events
+  involving multiple agencies. OMB has made strides in implementing these goals,
+  including establishing a federal customer experience management team and
+  working with High Impact Services Providers (HIPs) to collect and report
+  customer feedback data. Additionally, OMB has created cross-agency teams to
+  focus on specific life experiences and developed a performance framework to
+  track progress towards these goals."
+summary: "The 2021 President’s Management Agenda prioritizes enhancing federal
+  customer experience, leading the Office of Management and Budget (OMB) to set
+  two long-term goals: improving service experiences and key life events
+  involving multiple agencies. OMB has made strides in implementing these goals,
+  including establishing a federal customer experience management team and
+  working with High Impact Services Providers (HIPs) to collect and report
+  customer feedback data. Additionally, OMB has created cross-agency teams to
+  focus on specific life experiences and developed a performance framework to
+  track progress towards these goals."
+# See all topics at https://digital.gov/topics
+topics:
+  - user-centered-design
+  - human-centered-design
+slug: federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals
+# Controls how this page appears across the site
+# 0 -- hidden
+# 1 -- visible
+weight: 1
+---