Update 2024-06-28-federal-customer-experience-omb-has-taken-actions-t…

…o-implement-cross-agency-priority-goals.md

updated summary and topics

content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md

@@ -5,33 +5,17 @@ source: gao
 date: 2024-06-06
 title: "Federal customer experience: OMB has taken actions to implement
   cross-agency priority goals"
-deck: "The 2021 President’s Management Agenda prioritizes enhancing federal
-  customer experience, leading the Office of Management and Budget (OMB) to set
-  two long-term goals: improving service experiences and key life events
-  involving multiple agencies. OMB has made strides in implementing these goals,
-  including establishing a federal customer experience management team and
-  working with High Impact Services Providers (HIPs) to collect and report
-  customer feedback data. Additionally, OMB has created cross-agency teams to
-  focus on specific life experiences and developed a performance framework to
-  track progress towards these goals."
-summary: "The 2021 President’s Management Agenda prioritizes enhancing federal
-  customer experience, leading the Office of Management and Budget (OMB) to set
-  two long-term goals: improving service experiences and key life events
-  involving multiple agencies. OMB has made strides in implementing these goals,
-  including establishing a federal customer experience management team and
-  working with High Impact Services Providers (HIPs) to collect and report
-  customer feedback data. Additionally, OMB has created cross-agency teams to
-  focus on specific life experiences and developed a performance framework to
-  track progress towards these goals."
+deck: "In 2021, the President’s Management Agenda identified federal customer experience as a priority area for improvement. To implement this priority area, the Office of Management and Budget (OMB) set two long-term, cross-agency priority (CAP) goals.  In this study, the Government Accountability Office (GAO) reviews OMB and selected federal agencies' efforts towards these CAP goals. Learn about actions taken by OMB and selected High Impact Service Providers (HISPs), how OMB has facilitated interagency collaboration, and the extent to which OMB has overseen and assessed progress on these CAP goals."
+summary: "In 2021, the President’s Management Agenda identified federal customer experience as a priority area for improvement. To implement this priority area, the Office of Management and Budget (OMB) set two long-term, cross-agency priority (CAP) goals.  In this study, the Government Accountability Office (GAO) reviews OMB and selected federal agencies' efforts towards these CAP goals. Learn about actions taken by OMB and selected High Impact Service Providers (HISPs), how OMB has facilitated interagency collaboration, and the extent to which OMB has overseen and assessed progress on these CAP goals."
 # See all topics at https://digital.gov/topics
 topics:
   - user-centered-design
   - human-centered-design
-  - analytics
   - customer-experience
   - best-practices
-  - data-visualization
   - governance
+  - accessibility
+  - digital-service-delivery
 slug: federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals
 # Controls how this page appears across the site
 # 0 -- hidden