Merge branch 'main' into fellow_specific_social_previews

GSA · Oct 18, 2023 · fe53913 · fe53913
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diff --git a/.github/workflows/test-urls.yml b/.github/workflows/test-urls.yml
@@ -31,4 +31,4 @@ jobs:
         run: npm run build && npm run start-detached
 
       - name: Test for broken URLs
-        run: bundle exec htmlproofer --http-status-ignore "403,406,429,503,999" --url-swap "https\://digitalcorps.gsa.gov:" _site
+        run: bundle exec htmlproofer --http-status-ignore "0,403,406,429,503,999" --url-swap "https\://digitalcorps.gsa.gov:" _site
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diff --git a/_assets/images/fellows/2023/zainab-adenaike.png b/_assets/images/fellows/2023/zainab-adenaike.png
diff --git a/_assets/images/projects/healthplus-long-covid-report-p14.jpg b/_assets/images/projects/healthplus-long-covid-report-p14.jpg
diff --git a/_assets/images/projects/state_nica_image.jpeg b/_assets/images/projects/state_nica_image.jpeg
diff --git a/_assets/images/social/digitalcorps-about.png b/_assets/images/social/digitalcorps-about.png
diff --git a/_assets/images/social/digitalcorps-apply.png b/_assets/images/social/digitalcorps-apply.png
diff --git a/_assets/images/social/digitalcorps-faq.png b/_assets/images/social/digitalcorps-faq.png
diff --git a/_assets/images/social/digitalcorps-fellows.png b/_assets/images/social/digitalcorps-fellows.png
diff --git a/_assets/images/social/digitalcorps-opportunity.png b/_assets/images/social/digitalcorps-opportunity.png
diff --git a/_assets/images/social/digitalcorps-process.png b/_assets/images/social/digitalcorps-process.png
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diff --git a/_blogs/celebrating-usdc-second-anniversary-with-new-impact-stories.md b/_blogs/celebrating-usdc-second-anniversary-with-new-impact-stories.md
@@ -6,7 +6,7 @@ author: Caitlin Gandhi
 published_at: "2023-08-30"
 summary: "U.S. Digital Corps Director Caitlin Gandhi introduces USDC's new blog and the publication of our first agency impact story in celebration of USDC's second anniversary."
 external_url:
-impact_story_link: ['acf-iprc']
+impact_story_link: ['acf-improving-post-release-care-to-migrant-children-and-sponsors']
 tags: ['GSA']
 type: Blog
 ---
@@ -27,7 +27,7 @@ Earlier this month, both cohorts came together for the first time in Washington,
 </div>
 
 Today, to mark our second anniversary, we are publishing our first agency impact story highlighting Fellows’ early contributions at the Administration for Children and Families, within the Office of Refugee Resettlement:
-- [Improving post-release care to migrant children and sponsors: Standardizing the Safety and Wellbeing Follow Up Calls](https://digitalcorps.gsa.gov/projects/acf-iprc/)
+- [Improving post-release care to migrant children and sponsors: Standardizing the Safety and Wellbeing Follow Up Calls](https://digitalcorps.gsa.gov/projects/acf-improving-post-release-care-to-migrant-children-and-sponsors/)
 
 Additionally, we have seen in the last two years the [importance of storytelling](https://www.performance.gov/blog/digital-corps-update/) and humanizing the work of public servants—both to recruit talent and share best practices across agencies. USDC has shared these reflections and learnings in many locations including Digital.gov, GSA.gov, and agency blogs. 
 

diff --git a/_blogs/hhs-open-data-and-innovationx-for-impact-at-the-2023-health-datapalooza.md b/_blogs/hhs-open-data-and-innovationx-for-impact-at-the-2023-health-datapalooza.md
@@ -19,7 +19,7 @@ type: Blog
 
 The U.S. Department of Health and Human Services (HHS) continues to drive open data and galvanize digital innovation with its substantial participation and thought leadership in the [2023 Health Datapalooza](https://academyhealth.org/events/site/2023-health-datapalooza). The Health Datapalooza is an eclectic conference of health technology enthusiasts, this year in Arlington, VA on February 23-24, 2023. Each year, the Health Datapalooza galvanizes a diverse community of unusual allies who are transforming data into insights and action to improve health care delivery. It attracts data scientists, entrepreneurs, policy wonks, medical practitioners, patients, advocates, and hopefully you—all welcome!
 
-HHS participation at the Health Datapalooza include keynotes by the Food and Drug Administration (FDA) Commissioner, [Robert Califf, M.D., MACC](https://www.fda.gov/about-fda/fda-organization/robert-califf); National Coordinator for Health Information Technology (ONC), [Micky Tripathi, Ph.D., M.P.P.](https://www.healthit.gov/leadership/micky-tripathi-phd-mpp), and Advanced Research Projects Agency for Health (ARPA-H) Director, [Renee Wegrzyn, Ph.D](https://arpa-h.gov/news/100-days) The 2023 Health Datapalooza conference will inspire action towards a more equitable and efficient healthcare system, a central goal of the [HHS Strategic Plan](https://public3.pagefreezer.com/browse/HHS.gov/14-12-2022T07:23/https:/www.hhs.gov/about/strategic-plan/2022-2026/index.html). The discussions and debates at the conference will aim to identify specific areas where data can be used to improve healthcare outcomes and drive change.
+HHS participation at the Health Datapalooza include keynotes by the Food and Drug Administration (FDA) Commissioner, [Robert Califf, M.D., MACC](https://www.fda.gov/about-fda/fda-organization/robert-califf); National Coordinator for Health Information Technology (ONC), [Micky Tripathi, Ph.D., M.P.P.](https://www.healthit.gov/leadership/micky-tripathi-phd-mpp), and Advanced Research Projects Agency for Health (ARPA-H) Director, [Renee Wegrzyn, Ph.D](https://arpa-h.gov/news/100-days) The 2023 Health Datapalooza conference will inspire action towards a more equitable and efficient healthcare system, a central goal of the [HHS Strategic Plan](https://www.hhs.gov/about/strategic-plan/2022-2026/index.html). The discussions and debates at the conference will aim to identify specific areas where data can be used to improve healthcare outcomes and drive change.
 
 Additional HHS talks and announcements will come from the [HHS Office of the Chief Data Officer](https://cdo.hhs.gov/), [Office of the Chief Artificial Intelligence Officer](https://www.hhs.gov/about/agencies/asa/ocio/ai/index.html), and the Office of the Assistant Secretary for Health (OASH) [InnovationX](https://www.hhs.gov/ash/osm/innovationx/index.html). These crosscutting teams will share HHS updates on partnerships, emerging collaborations, and new opportunities for public engagement:
 

diff --git a/_blogs/improving-customer-experience-for-the-public-across-life-experiences.md b/_blogs/improving-customer-experience-for-the-public-across-life-experiences.md
@@ -0,0 +1,42 @@
+---
+id: cx-life-experience-2023-10
+title: 'Fellow Perspectives: Improving customer experience for the public across life experiences'
+image: 10-3_Blog_v3.png
+author: Chris Kuang
+published_at: "2023-10-03"
+summary: "Three USDC Fellows share their work supporting two inaugural life experience projects at the Department of Health and Human Services: Having a Child and Early Childhood, and Facing a Financial Shock."
+external_url: ""
+tags: ['Design', 'Product_Management','HHS','HRSA','Public_experience']
+type: Blog
+---
+
+In December 2021, President Joe Biden signed the [Executive Order](https://www.whitehouse.gov/briefing-room/presidential-actions/2021/12/13/executive-order-on-transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government/) on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. The Executive Order laid out a new vision for customer experience (CX), defined as the public perception and overall satisfaction with interactions with any government agency, product, or service, to be prioritized under the [President’s Management Agenda](https://www.performance.gov/pma/cx/). As part of the Executive Order’s mandate, federal agencies have been asked to focus on significant events or transitions that members of the public encounter in their lives (“life experiences”) that often require interactions and touchpoints with multiple federal agencies. These [inaugural “Life Experience” projects](https://www.performance.gov/cx/projects/) aim to improve government CX across the lifespan from birth through retirement and to build a new, human-centered approach to government. 
+
+Today, on "CX Day"—October 3, 2023—hear from our fellows supporting two of the inaugural LE projects at the Department of Health and Human Services: [Having a Child and Early Childhood](https://www.performance.gov/cx/life-experiences/having-a-child-and-early-childhood-for-low-income-families/) and [Facing a Financial Shock](https://www.performance.gov/cx/life-experiences/facing-a-financial-shock/), 
+
+## Having a Child and Early Childhood
+
+### Samantha Noshin Noor, Design Fellow
+
+In 2021, [41% of births](https://www.cdc.gov/nchs/nvss/births.htm) in the U.S. were covered by Medicaid, the government program that provides health coverage to people with limited financial resources. These numbers underscore the meaningful impact of government support and raise a critical question: how many more people require support but remain unconnected?  The Having a Child and Early Childhood life experience team aims to address this gap by increasing support for mothers and caregivers of young children. My role involves implementing a [Benefits Bundle](https://assets.performance.gov/cx/files/life-experiences/2023/CX-2023_Early-Childhood_Life+Experience_Design-Project-Summaries.pdf) pilot, connecting families with peer navigators in their communities to deliver a person-centered benefits enrollment experience. 
+
+Drawing on trauma-informed practices and service design, I collaborate with communities to vision cast and refine an enhanced CX. This involves delving deep into their context, needs, and impacts of the current system. A critical aspect of my work includes relationship-building with communities through site visits, community dialogue sessions, and gathering feedback as the pilot unfolds. This ensures that the voice of the community is integrated into the services we are delivering. Beyond simplifying the benefits enrollment process, we are also fostering shared community experiences and improving health outcomes of families during this critical phase of their lives. Our goal goes further than just improving government CX; it aims to initiate systemic change from the grassroots and rebuild trust in government along the way.
+
+## Facing a Financial Shock
+
+### Kennedy Alexis, Product Management Fellow
+
+Good CX is the outcome of incorporating human-centered design intentionally into our processes, policies, and digital services. All too often, accessing benefits has felt like a very tedious and grueling process for many families in need. In 2015, Michigan had the [longest benefit application](https://civilla.org/work/project-reform) at 40 pages and with the help of design experts who incorporated human-centered design practices and research into their processes, Michigan’s application has reduced by 80%. What was once a formidable barrier for 2.5 million Michigan residents, is now an example of how the government can deliver good CX. 
+On the Facing Financial Shock Accelerator team, our mission is to support states to replicate and deliver this level of impact to their residents. We are doing so by understanding state individualized and collective pain points in benefit delivery, providing them with the educational and technical resources to improve their systems. Ultimately, this will provide Americans with clear pathways for finding, applying, and receiving benefits quickly and easily. 
+
+As the Product Fellow, it is my role to make sure we’re building the right thing. To do so, I’ve supported the implementation of human- centered design facilitation strategies to ensure that we’re correctly understanding user problems and am continuously incorporating agile methodologies into our processes. FFS has also been a cross-agency project where we are continuously breaking the silos within government to ensure we’re learning from each other and building deliverables that can impact CX at benefits delivery agencies across government.
+
+### Louisa Sholar, Design Fellow
+
+As a designer, I draw on a variety of disciplines and subdisciplines in my work, including user experience, accessibility, content strategy, and, most importantly, service design. In service design, my colleagues and I aren’t just thinking about digital products. Service design is about the entire ecosystem of what it takes for a service to be provided and delivered, fully considering all stakeholders, touchpoints, and circumstances. While the digital delivery of benefits is a critical focus area for states and the federal agencies that oversee specific programs, as Kennedy mentioned, not all of our deliverables or efforts will have a technology-specific output. 
+
+In my role, I help ensure the resources we develop for states reflect key design and service design best practices and help guide our working groups through the design and discovery sprints we use to gather feedback. I’m also helping design a new federal benefits evaluation framework that will encourage states to focus on program outcomes and CX metrics rather than fraud detection and program integrity alone. By leveraging that approach, we hope to drive culture at the local, state, and national levels to redefine what success should look like within benefits delivery and make metrics consistent across programs. That’s part of what makes working on a Life Experience project unique within government: when we explicitly center members of the public and their needs in terms of policy or program outcomes, we often end up with different strategies to better meet those goals.
+
+---
+
+_U.S. Digital Corps Fellows work on [high-impact projects](https://digitalcorps.gsa.gov/projects/) across government. Applications for our 2024 Fellow cohort will open this fall. Subscribe to [our newsletter](https://public.govdelivery.com/accounts/USGSATTS/subscriber/new?topic_id=USGSATTS_108) and follow us on [Twitter](https://twitter.com/usdigitalcorps) and [LinkedIn](https://www.linkedin.com/company/74725557/admin/feed/posts/) to stay updated on upcoming events and opportunities to apply._