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Merge pull request #3580 from EnterpriseDB/Updated-Implementation-Gui…
…de-Template New Markdown Implementation Guide Template
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...s/partner_docs/Markdown Implementation Guide Template/02-PartnerInformation.mdx
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...docs/partner_docs/Markdown Implementation Guide Template/03-SolutionSummary.mdx
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...kdown Implementation Guide Template/04-ConfiguringPartnerNamePartnerProduct.mdx
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...cs/Markdown Implementation Guide Template/05-UsingPartnerNamePartnerProduct.mdx
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...ner_docs/Markdown Implementation Guide Template/06-CertificationEnvironment.mdx
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...ner_docs/Markdown Implementation Guide Template/07-SupportandLoggingDetails.mdx
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title: 'Support and Logging Details' | ||
description: 'Details of the support process and logging information' | ||
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## Support | ||
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Technical support for the use of these products is provided by both EDB and (Partner Name). A proper support contract is required to be in place at both EDB and (Partner Name). A support ticket can be opened on either side to start the process. If it is determined through the support ticket that resources from the other vendor is required, the customer should open a support ticket with that vendor through normal support channels. This will allow both companies to work together to help the customer as needed. | ||
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## Logging | ||
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**EDB Postgres Advanced Server Logs:** | ||
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Navigate to the `Data` directory in your chosen EDB Postgres Advanced Server instance and from here you can navigate to `log`, `current_logfiles` or you can navigate to the `postgresql.conf` file where you can customize logging options or enable `edb_audit` logs. | ||
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**PostgreSQL Logs** | ||
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The default log directories for PostgreSQL logs vary depending on the operating system: | ||
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- Debian-based system: `/var/log/postgresql/postgresql-x.x.main.log. X.x.` | ||
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- Red Hat-based system: `/var/lib/pgsql/data/pg_log` | ||
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- Windows: `C:\Program Files\PostgreSQL\9.3\data\pg_log` | ||
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** (Partner Logs)** | ||
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(Insert details on how to access the partner logs here) |
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