Training and support

To-dos before full DC-line Release (goal: 8/22/2016-ish)

• Pick an official launch date! Should be a Monday and should not be Labor Day. 8/22!
• Systems manual (Colin)
• User manual (Lisa)
• Train system admins beyond Colin (Colin to train Jenn)
• Teach CMDs how to file a bug on GitHub
• Build a new, fallback excel spreadsheet in case system fails; document how to find and use
• Load previous two weeks of data into the system, manually (Lisa)
• Lock existing excel spreadsheet (view-only) on the day we launch to DC-line so CMs are forced to use the system
• Create feedback survey for CMs to complete after their shift

Training session (Mollie)

• Wednesday, August 17 at 7 pm
• Train the first six weeks of CMs on the DC call line
• Solicit feedback throughout first two weeks via: email, google form poll, github issues

Training manual

See Google Doc link in Slack Channel