Customer Feedback Analysis for Personal Finance Software using NLP
This project utilized NLP techniques to analyze user reviews for a financial management software product scraped from trustpilot's website.
Key Findings:
Sentiment: 53% positive, 25% negative, 21% neutral reviews. Critical Pain Points: Data Integrity: Missing transactions, download discrepancies, unreliable updates. Usability: Clunky interface, navigation problems, desktop performance lag. Feature Gaps: Bill tracking limitations, check pay shortcomings, Mac management issues.